Amanda Greenway
Prescott,AZ
Summary
Proactive and goal-oriented professional with strong time management and problem-solving skills. Reliable and adaptable, with a quick capacity to learn and apply new skills. Focused on driving team success and contributing to organizational growth.
Overview
1
1
Certification
21
21
years of professional experience
Work History
General Manager
Rosa’s Pizzeria
Prescott, AZ
05.2013 - 08.2026
- Oversaw daily operations by developing and implementing systems and protocols for efficiency. Coordinated payroll scheduling to maintain financial integrity for team members.
- Managed over 40 employees
- Maintained labor between 27%-29%
- Maintained prime cost between 24%-28%
- Managed inventory and streamlined ordering processes for optimal stock levels.
- Fostered team cohesion through innovative staff contests and collaborative initiatives.
- Analyzed profit and loss reports to inform strategic decision-making. .
- Ensured high standards of food quality and compliance with safety regulations.
- Fostered a positive workplace culture through team building and conflict resolution initiatives.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Server
Augie’s
Prescott, AZ
04.2013 - 10.2013
- Oversaw setup and breakdown processes for restaurant service operations. Cultivated comprehensive knowledge of menu offerings to elevate customer dining experiences. Upheld a pristine and secure working environment. Managed cash handling procedures with accuracy. Delivered tailored recommendations to guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Olive Garden
Prescott, AZ
08.2005 - 02.2013
- Delivered exceptional customer service, ensuring guest satisfaction through attentive interactions.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Bradshaw Mountain
Prescott Valley, AZSkills
- Operations management
- P&L management
- Inventory control
- Purchasing
- Vendor relationships
- Employee scheduling
- Problem resolution
- Training and coaching
- Performance evaluations
- Leadership and team building
- Multi-tasking efficiency
- Collaborative team member
- Consistent performance
Certification
- Manager leval Food Safety food handlers certificate
Timeline
General Manager
Rosa’s Pizzeria
05.2013 - 08.2026
Server
Augie’s
04.2013 - 10.2013
Server
Olive Garden
08.2005 - 02.2013
High School Diploma -
Bradshaw Mountain