Amanda Gresham
Redlands,CA
Summary
Dynamic and compassionate professional with a proven track record at Empire Orthopedic Center, excelling in patient care and office administration. I significantly enhanced patient satisfaction. Expert in multitasking and organization through effective schedule coordination and patient registration.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Empire Orthopedic Center
04.2019 - 05.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
GMC
Stater Brothers
11.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Caregiver
Care.com Inc
09.2018 - 09.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Education
Phlebotomist
US Colleges
Riverside, CACertificate - MA
Summit Career College
Colton Ca2018
Skills
- Patient Scheduling
- Appointment management
- Insurance Verification
- Patient Registration
- Payment Collection
- Office Administration
- Schedule Coordination
- Medical Billing
- Microsoft Office
- Telephone Etiquette
- Medical Coding
- Meal Preparation
- Toileting support
- Basic Housekeeping
- Nutrition monitoring
- Problem-Solving
- Patient Care
- Emotional Support
- Elderly Care
- Multitasking and Organization
Timeline
Front Desk Medical Receptionist
Empire Orthopedic Center
04.2019 - 05.2022
GMC
Stater Brothers
11.2018 - 03.2020
Caregiver
Care.com Inc
09.2018 - 09.2019
Phlebotomist
US Colleges
Certificate - MA
Summit Career College