Amanda Grubbs
Wylie
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Shoemaker & Hardt
Wylie
09.2019 - Current
- Oversaw daily customer service operations to enhance customer satisfaction.
- Resolved escalated customer complaints with effective solutions.
- Utilized excellent communication skills to effectively resolve product and consumer complaints, improving customer retention.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Monitored staff performance to ensure compliance with customer service standards, fostering a consistent service experience.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Implemented feedback systems to enhance customer experience quality.
Optician Technician
Walmart
Wylie
01.2016 - 10.2018
- Assisted customers in selecting appropriate eyewear based on their needs.
- Conducted fittings and adjustments for eyeglasses and contact lenses.
- Operated optical equipment for lens fabrication and prescription verification.
- Educated clients on proper care and maintenance of eyewear products.
- Processed insurance claims and managed patient records efficiently.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Dispensed eyeglasses according to prescription specifications.
Deli Associate
Walmart
Wylie
10.2014 - 01.2016
- Prepared deli products according to food safety standards and company guidelines.
- Assisted customers in selecting meats, cheeses, and prepared foods with product knowledge.
- Operated slicing machines and scales for accurate portioning of products.
- Maintained cleanliness and organization of the deli counter and display cases.
- Monitored inventory levels and restocked supplies as needed to meet demand.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Checked expiration dates on packaged goods before placing them on display.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
Cashier
Walmart
Wylie
04.2011 - 07.2012
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash drawer and balanced registers at shift end.
Education
Robert E Lee High School
Montgomery, ALSkills
- Customer service
- Client management
- Complaint resolution
- Customer satisfaction strategies
- Performance monitoring
- Staff training
- Program development
- Employee performance monitoring
- Team leadership
Relevant Experience
I provide guidance and support to two young adults with autism as they build independence, workplace confidence, and employment skills through a community-based work program at Shoemaker and Hardt Coffee Shop.
- Vocational Training Support for Individuals with Autism at Shoemaker & Hardt Coffee Shop | 2026–Present
- Assist individuals with autism in developing workplace and social skills.
- Model job tasks and provide step-by-step instruction.
- Encourage independence while offering appropriate support.
- Help maintain routines and a positive learning environment.
Timeline
Customer Service Manager
Shoemaker & Hardt
09.2019 - Current
Optician Technician
Walmart
01.2016 - 10.2018
Deli Associate
Walmart
10.2014 - 01.2016
Cashier
Walmart
04.2011 - 07.2012
Robert E Lee High School