AMANDA GUTIERREZ
Albuquerque
Summary
Dynamic professional with a strong background in customer service at Signature Heating, Cooling and Plumbing, adept at resolving inquiries and enhancing customer satisfaction. Skilled in communication and organizational management, I effectively foster positive relationships and implement creative solutions, ensuring a supportive environment for both clients and colleagues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Signature Heating, Cooling and Plumbing
Albuquerque
01.2025 - Current
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Provided product information and troubleshooting assistance to enhance customer satisfaction.
- Monitored service metrics to identify areas for improvement in response times.
Pre K Teacher
Kidz R Us
Albuquerque
01.2021 - 12.2024
- Engaged 10-13 Pre K Students Daily.
- Creating weekly play based learning lesson plans.
- Reinforced positive behavior with a sticker chart reward system, reducing behavioral issues in class.
- Engaging with parents throughout the day on students' activities, learning, behavior, etc.
Education
Career Certificate - Diploma
Career Online High School
01.2023 - 01/2025
Skills
- Calendar management
- Appointment scheduling
- Meeting coordination
- Travel arrangements
- Expense reports
- Document preparation
- Data entry
- Filing systems
- Verbal communication
- Written communication
- Handling phone calls
- Emails correspondence
- Client interaction
- Prioritization
- Time management
- Project coordination
- Attention to detail
- Professional demeanor
- Ability to handle inquiries
- Resolve issues
- Patience
- Empathy
- Curriculum planning
- Progress reporting
- Creative lesson planning
- Lesson planning
- Classroom management
- Activity planning
- Proficient in planning lessons and providing Direct Instructions for classroom, Small-Group and individual settings
- Adapts teaching methods and instructional materials to meet students varying needs and interests
Timeline
Customer Service Representative
Signature Heating, Cooling and Plumbing
01.2025 - Current
Career Certificate - Diploma
Career Online High School
01.2023 - 01/2025
Pre K Teacher
Kidz R Us
01.2021 - 12.2024