Amanda Hague
Newtown,MO
Summary
Dynamic Patient Accounts Supervisor with extensive experience at Preferred Family Healthcare Inc. Skilled in medical billing and audit procedures, I excel at resolving complex issues while fostering team collaboration. Committed to maintaining compliance with healthcare regulations, I have successfully streamlined processes, enhancing operational efficiency and ensuring patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Accounts Supervisor
Preferred Family Healthcare Inc.
Kirksville, MO
10.2022 - Current
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Guided employees in handling difficult or complex problems.
- Applied organizational policies and complied with regulations for patient privacy.
- Maintained updated knowledge of healthcare laws, regulations, guidelines that may affect the department's operations.
- Processed refunds, disbursements, and payments.
Accounting Associate
Simmons Animal Nutrition
Milan, MO
03.2022 - 10.2022
- Managed daily accounts payable and receivable transactions, ensuring accuracy and timeliness.
- Managed inventory records, including periodic counts and valuation adjustments.
- Conducted variance analysis to identify discrepancies and recommend corrective actions.
- Assisted with month-end and year-end closing processes to ensure timely reporting.
Billing Specialist
Preferred Family Healthcare
Kirksville, MO
07.2019 - 03.2022
- Reconcile inventory
- Accounts payables
- General accounting duties as assigned
- Billing for Medicaid, Medicare, and grant funding
- Auditing patients accounts for accuracy
- Working A/R reports
- Payment posting
Substitute Teacher
Newtown- Harris R-III School
Newtown, MO
03.2018 - 06.2019
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Provided notes and reports on school day activities to primary teacher
- Requested as substitute teacher based on excellent referrals and trusted performance
Customer Service Representative
Blue Cross Blue Shield Illinois
Quincy, IL
08.2017 - 02.2018
- Customer service for Medicare and private insurance members and providers, claims adjustments, and general insurance inquiries
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
Customer Service Representative
Blue Cross Blue Shield Minnesota
, MN
02.2016 - 06.2017
- Customer service for Medicare, Medicaid and private insurance members and providers, claims adjustments, and general insurance inquiries
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
Education
Medical Assistant AAS -
North Central Missouri College
Trenton, MO05.2015
Medical Insurance and Billing Certificate -
North Central Missouri College
Trenton, MO05.2015
Associates in General Studies -
North Central Missouri College
Trenton, MO05.2013
High School Diploma -
Newtown-Harris R-III
Newtown, MO05.2011
Skills
- Audit procedures
- Medical billing
- Coding proficiency
- Invoicing proficiency
- Accounts payables
- Year-end reporting
- A/R proficiency
- Payment posting
Certification
Certified professional coder, AAPC, 2019
Timeline
Patient Accounts Supervisor
Preferred Family Healthcare Inc.
10.2022 - Current
Accounting Associate
Simmons Animal Nutrition
03.2022 - 10.2022
Billing Specialist
Preferred Family Healthcare
07.2019 - 03.2022
Substitute Teacher
Newtown- Harris R-III School
03.2018 - 06.2019
Customer Service Representative
Blue Cross Blue Shield Illinois
08.2017 - 02.2018
Customer Service Representative
Blue Cross Blue Shield Minnesota
02.2016 - 06.2017
Medical Assistant AAS -
North Central Missouri College
Medical Insurance and Billing Certificate -
North Central Missouri College
Associates in General Studies -
North Central Missouri College
High School Diploma -
Newtown-Harris R-III
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