Amanda Morris
Kingsland
Summary
Energetic and empathetic individual with passion for supporting mental health and well-being. Possesses foundational knowledge in therapeutic techniques and counseling principles, coupled with strong communication and active listening skills. Dedicated to making positive impact on clients' lives through compassionate and effective mental health care.
Overview
6
6
years of professional experience
Work History
Patient Services Coordinator
MyEyeDr
07.2021 - 03.2022
- Managed patient accounts, including billing, scheduling, and insurance verification.
- Maintained patient data and updated records in a timely and accurate manner.
- Multitasked by managing multiple phone lines, greeted patients and walk ins, scheduled appointments, and assisted with office staff duties.
- Collaborated with doctor(s) and team members to provide a seamless patient experience
Customer Service Specialist
Teklab, Inc.
08.2019 - 04.2021
- Responsible for providing exceptional, professional, quality customer service.
- Maintains NELAC required documentation associated with sample acceptance, sample identification, sample storage, sample tracking, and sample disposal.
- Performs LIMS client, work order, and sample tracking data entry.
- Performs sampling kit preparation, sample receipt, sample transfer, sample tracking, in-house chain of custody, and customer service duties such as sample subcontracting, as assigned by the department supervisor.
- Prepares chemical solutions for sample preservation according to standard formulas and maintains a LIMS record of all reagents prepared.
Fitness Specialist
U.S. Air Force Active Duty
11.2015 - 04.2019
- Managed customer transactions, prepared daily deposits, updated files, and maintained public records.
- Greeted all members in a professional and friendly manner.
- Maintained cleanliness of the facility and the fitness equipment.
- Ensured all equipment was in optimal operating condition and instructed members on proper use.
- Developed and led group fitness classes.
- Organized and coordinated base-wide events such as fun runs, festivals, and weight loss programs.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA08-2026
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH10-2023
Skills
- Patient confidentiality
- Strong organization
- Active Listening
- Problem-solving
- Teamwork and collaboration
- Time management
Timeline
Patient Services Coordinator
MyEyeDr
07.2021 - 03.2022
Customer Service Specialist
Teklab, Inc.
08.2019 - 04.2021
Fitness Specialist
U.S. Air Force Active Duty
11.2015 - 04.2019
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Arts - Psychology
Southern New Hampshire University
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