Amanda Harmelink

Responsibilites:

Managed teams at two pharmacies consecutively while exceeding financial and operational metrics and reducing operational costs and keeping labor under budget.

Developed and maintained clinic partner relationships by engaging in clear and proactive communication which lead to results such as exceeding financial metrics by over 15% year to date in 2024.

Awards and recognition:

2020: President's Club recipient, awarded to top 5% of managers in company

2023: given rare 5/5 on corporate annual review

2023: rated 100% on internal compliance audit

• Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
• Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
• Performed regular audits of patient records to ensure compliance with HIPAA regulations.
• Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
• Oversaw work activities, performance and service quality of pharmacy staff.
• Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.