Amanda Harris
Murfreesboro,TN
Summary
Driven Pharmacy Technician with 3+ years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
4
4
years of professional experience
Work History
Certified Pharmacy Technician
Kroger
Murfreesboro, Tennessee
09.2021 - 08.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Restocked automated medication dispensing equipment.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Certified Pharmacy Technician
Walgreens
Lebanon, TN
01.2017 - 01.2020
- Stocked, labeled and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Restocked automated medication dispensing equipment.
- Collected co-payments or full payments from customers.
Nurse Aide
Home Instead
Lebanon, TN
11.2017 - 01.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted patients with therapy exercises as specified by care team.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with patient transfer and ambulation.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Completed dusting, washing dishes, laundry and vacuuming for patients.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
- Followed safe lifting techniques and individual resident lifting instructions.
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment.
- Used wheelchairs and Type equipment to assist with patient ambulation in room, hallways and bathroom.
- Delivered compassionate care and clear communication in handling issues of death and dying.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Employed mobility devices and Type equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
- Collaborated in consults, patient care plan development and patient monitoring.
Education
Diploma - Accounting
Lebanon High School
Lebanon, TN 08.1999 - 12.1999
Skills
Manual and automated medication dispensing
Advanced math skills
Drug storage procedures
HIPAA
Pharmacy and customer records management
Patient confidentiality
Updating medication histories
Team collaboration
New Hire Onboarding
Drug utilization review
Receiving incoming supplies
Prepare bubble packs
Assisting pharmacists
Medicare and Medicaid process
FDA Drug Safety Guidelines
Processing payments
Drug inventory management
Confidentiality and HIPAA
Interpreting orders
Operations support
Medication dispensing
Typing medication labels
Secure storage of medications
Drug safety
Answering customer questions
Timeline
Certified Pharmacy Technician
Kroger
09.2021 - 08.2022
Nurse Aide
Home Instead
11.2017 - 01.2018
Certified Pharmacy Technician
Walgreens
01.2017 - 01.2020
Diploma - Accounting
Lebanon High School
08.1999 - 12.1999