AMANDA HARTZELL
MOUNTAIN HOME,IDAHO
Summary
Reliable and highly organized administrative professional with extensive experience managing high-volume phone systems, front-desk operations, scheduling, records, and confidential information. Known for independent task management, clear communication, and maintaining a professional, welcoming environment in fast-paced offices. Proven ability to prioritize competing demands while delivering consistent, detail-oriented support.
Overview
17
17
years of professional experience
Work History
Clinic Supervisor/ Clinic Lead/ Surgery Scheduler/ Medical Assistant
SOUTH TEXAS FOOT SPECIALISTS- CLS HEALTH
FRIENDSWOOD, TX
02.2018 - 06.2025
- Served as primary point of contact for high-volume inbound calls, accurately routing inquiries to appropriate staff or departments.
- Greeted patients and visitors, determined needs, and ensured smooth coordination with clinical and administrative teams.
- Managed scheduling, records, correspondence, and documentation with strict attention to confidentiality.
- Ordered and tracked office and medical supplies to support daily operations.
- Maintained organized filing systems and electronic records within eClinicalWorks (eCW).
- Independently managed multiple administrative tasks while supporting a fast-paced office seeing 30-40 patients daily.
- Supervised a 4-person in-office team and collaborated with ~30 clinic leads across multiple specialties to align workflows.
Customer Service Representative Team Lead
PARKWOOD ANIMAL HOSPITAL AND BOARDING, LLC
FRIENDSWOOD, TX
05.2015 - 12.2017
- Answered and routed multi-line phone calls in a busy front-desk environment.
- Greeted clients, scheduled appointments, and handled routine correspondence.
- Maintained accurate records, filing systems, and accounts payable documentation.
- Performed daily and monthly audits of client and patient records.
- Balanced competing priorities while delivering professional, friendly service.
Shift Manager / Assistant Manager
Raising Cane's & Sonic Drive-In
01.2008 - 12.2014
- Managed scheduling, payroll documentation, inventory, and daily operations.
- Trained and supervised staff while maintaining customer service standards.
- Demonstrated accountability, reliability, and independent decision-making.
Education
AAS - Business /Management
Temple College
Temple, TexasSkills
- Multi-line Phone Systems & Call Routing
- Compliance Management
- Front Desk & Visitor Management
- Scheduling & Calendar Coordination
- Office Supply Ordering & Inventory Control
- Records Management & Filing
- Confidential Information Handling
- Vendor relations
- Professional Written & Verbal Communication
- Microsoft Word, Excel, Outlook
- EClinicalWorks (eCW)
- Typing: 63 WPM
Timeline
Clinic Supervisor/ Clinic Lead/ Surgery Scheduler/ Medical Assistant
SOUTH TEXAS FOOT SPECIALISTS- CLS HEALTH
02.2018 - 06.2025
Customer Service Representative Team Lead
PARKWOOD ANIMAL HOSPITAL AND BOARDING, LLC
05.2015 - 12.2017
Shift Manager / Assistant Manager
Raising Cane's & Sonic Drive-In
01.2008 - 12.2014
AAS - Business /Management
Temple College