Amanda Haygood
Tampa
Summary
Dedicated and motivated professional thriving on challenges, focused on enhancing customer satisfaction and driving company success. Over 10 years of client interface experience brings a blend of enthusiasm and friendliness to every interaction. Demonstrates strong front and back-end management skills in customer service, sales, staff training, regulatory compliance, and problem resolution. Committed to delivering exceptional results while fostering positive relationships with clients and colleagues.
Overview
13
13
years of professional experience
Work History
Communications Specialist & Scheduler
Moffitt Cancer Center
09.2025 - Current
- Coordinated & managed daily scheduling for patients, providers & departmental meetings in a high-volume healthcare environment.
- Handle inbound & outbound calls professionally while maintaining HIPAA compliance & patient confidentiality.
- Support communications efforts between physicians, nursing staff & administrative departments to ensure efficient workflow.
- Maintain accurate patient records, scheduling updates & documentation using electronic medical record systems.
- Resolve scheduling conflicts & patient concerns with professionalism & empathy.
- Provide administrative support including email correspondence, calendar management & data entry.
Manager / Esthetician / Lash Technician
Lash Beauty Bar Salon
05.2018 - Current
- Manage and oversee all aspects of a successful full service Lash Bar and Salon in Carrollwood,FL.
- Helped brand our business to grow revenue, built lasting customer relationships for the last 6 years and set up community events
- Hire, train, develop and manage a team of 10 lash techs and stylist to deliver the best services to our high-end clientele by providing coaching and mentorship
- Coordinate with vendors to order products and supplies, managed all inventory
- Created monthly, quarterly and yearly budgets
- Reconciled financials daily, weekly and quarterly
- Actively listen to customers to provide the best products and recommendations
- Created and maintained networking events to offer promotions, and help other small business
- Volunteered for multiple non-profit community events.
Back End Collector
TCF Bank / Gateway One Lending and Finance
10.2015 - 01.2018
- Communicate effectively and professionally with customers to determine cause of delinquency and resolve payment issues.
- Initiate contact by utilization of auto-dialer/phone in a fast-paced environment.
- Perform skip tracing and research on accounts to locate the customer if information is out of date.
- Contribute to the Bank’s ongoing goal of maintaining a low delinquency by listening to the customer, building rapport which led to providing a solution to the customer that will benefit both the customer and bank, and providing a one-call resolution while maintaining company policies.
- Managed the scenario/help desk while also fulfilling my primary duties
- Developed a queue management strategy which allows me to work proficient and efficiently on a daily basis
- Effectively managed daily tasks in a high stress environment
- Team Captain:
- Bridged communication between employees and management to achieve consensus for solutions
- Assist peers with implementation of solutions to improve stakeholder satisfaction
Mortgage Collector / Team Lead
Green Tree Financial Services
05.2013 - 08.2015
- I was responsible for managing a customer base with billing over $40 Million.
- I was required to contact and resolve payment delinquency utilizing technology and internet resources.
- Negotiated payment arrangements monthly with customers to keep their homes out of foreclosure and keep repossessions to a minimum.
- Kept lines of communication open after payment was received to allow for early intervention and preempt future delinquency.
- While achieving high production quotas, I was still able to provide professional customer service to build a strong and lasting rapport with customers.
- Achieved and exceeded production standards set each month by working accounts efficiently
- Appointed by upper management to lead the team, assist managers and lead the office in most charitable events
- Assisted with training new team members with high profile portfolios
- Exceeded office goals by hitting the trifecta on the companywide high profile portfolio
- Voted by peers on numerous months to be the team Collective Counsel Member
- Customer Relations - Earned highest marks for customer satisfaction company-wide. Developed long-term relationships with customers by initiating a positive experience.
Education
High School Diploma -
Bowers Whitley
Tampa05-2006
Skills
- Multitasking & Organization
- Effective Phone Presence
- Proficient in Microsoft Office
- Excellent Communication
- Empathetic
- Courteous Demeanor
- Positive Conflict Resolution
- Strong Client Relations
- Team Leadership
- Inventory Management
- Hard Worker
- Energetic & Positive Attitude
- Exemplary Team Player
- Medical Scheduling
- Administrative Support
- Electronic Medical Records (EMR)
- Calendar Management
- HIPAA Compliance
- Team Collaboration
- Data Entry Accuracy
Timeline
Communications Specialist & Scheduler
Moffitt Cancer Center
09.2025 - Current
Manager / Esthetician / Lash Technician
Lash Beauty Bar Salon
05.2018 - Current
Back End Collector
TCF Bank / Gateway One Lending and Finance
10.2015 - 01.2018
Mortgage Collector / Team Lead
Green Tree Financial Services
05.2013 - 08.2015
High School Diploma -
Bowers Whitley