Amanda Hazard
Norwich,CT
Summary
Knowledgeable, with solid history in providing excellent customer service. Expertise in handling customer inquiries, managing transactions, and ensuring compliance with company regulations. Demonstrated proficiency in communication and problem-solving, fostering positive customer experiences.
Overview
21
21
years of professional experience
Work History
Pharmacy Customer Service Representative
Backus Hospital
09.2021 - Current
- Learned pharmacy software systems for efficient patient record management.
- Managed approximately 30 incoming calls, emails per day
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Streamlined pharmacy operations for increased efficiency through meticulous organization of medication inventories.
- Cross-trained and backed up other customer service managers.
Diagnostic Specialist
Backus Hospital
08.2014 - 09.2021
- Analyzed diagnostic data to ensure accuracy and consistency in patient results.
- Collaborated with medical teams to develop and implement diagnostic protocols.
- Streamlined workflows for diagnostic testing, reducing turnaround times significantly.
Medical Instructor
Ridley College
06.2004 - 08.2014
- Developed curriculum and instructional materials for medical training programs.
- Implemented assessment tools to evaluate student performance and learning outcomes.
- Facilitated interactive workshops to enhance practical skills among trainees.
- Mentored about 20 junior instructors, fostering professional growth and teaching effectiveness.
Education
High School Diploma -
New London High School
New London06.1995
No Degree - General Studies
Three Rivers Community College
Norwich, CTSkills
- Confidentiality compliance
- Inventory counting
- Drug inventory control
- Answering customer questions
Timeline
Pharmacy Customer Service Representative
Backus Hospital
09.2021 - Current
Diagnostic Specialist
Backus Hospital
08.2014 - 09.2021
Medical Instructor
Ridley College
06.2004 - 08.2014
High School Diploma -
New London High School
No Degree - General Studies
Three Rivers Community College
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