Amanda Hazard
Norwich
Summary
Accomplished professional with expertise in pharmacy software systems and insurance verification, honed at Backus Hospital. Proven track record in enhancing operational efficiency and maintaining confidentiality compliance. Adept at staff training and curriculum design, demonstrating strong attention to detail and effective communication skills. Streamlined processes and improved patient service, contributing to organizational success.
Overview
21
21
years of professional experience
Work History
Pharmacy Customer Service Representative
Backus Hospital
Norwich
09.2021 - Current
- Acquired proficiency in pharmacy software systems to enhance patient record management efficiency.
- Managed approximately 30 incoming calls and emails daily, ensuring prompt responses.
- Maintained confidentiality of patient records while upholding strict privacy standards.
- Streamlined pharmacy operations by organizing medication inventories for improved efficiency.
Diagnostic Specialist
Backus Hospital
08.2014 - 09.2021
- Developed and implemented diagnostic protocols in collaboration with medical teams.
- Trained new staff on scheduling procedures and software utilization.
- Processed patient payments at time of service in accordance with established protocols.
- Resolved discrepancies between registration systems to ensure accurate billing.
- Utilized insurance verification software to enhance operational efficiency.
Medical Instructor
Ridley College
06.2004 - 08.2014
- Designed curriculum and instructional materials for medical training programs.
- Developed assessment tools to evaluate student performance and learning outcomes.
- Facilitated interactive workshops to improve students' practical skills.
- Engaged in professional development activities to expand knowledge in medical billing and coding.
Education
High School Diploma -
New London High School
New London6 1995
No Degree - General Studies
Three Rivers Community College
Norwich, CTSkills
- Confidentiality compliance
- Inventory management
- Drug oversight
- Insurance verification
- Attention to detail
- Staff training
Timeline
Pharmacy Customer Service Representative
Backus Hospital
09.2021 - Current
Diagnostic Specialist
Backus Hospital
08.2014 - 09.2021
Medical Instructor
Ridley College
06.2004 - 08.2014
High School Diploma -
New London High School
No Degree - General Studies
Three Rivers Community College