Amanda Hazel
St. Louis,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
E-Commerce Personal Shopper
Whole Foods Market
St Louis, MO
11.2024 - Current
- Verify quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Increase repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Complete required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Package fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Place completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Greet clients entering store to provide welcoming environment and friendly customer service.
- Review customer orders closely to locate desired items and checked app regularly to identify changes.
Director of Operations
City Donuts
St. Louis, MO
10.2020 - 06.2024
- Booked events
- Procured provisions
- Set up mobile kitchen and event tent
- Made donut icing, batter and toppings
- Fried donuts to order using commercial donut fryer
- Provided fun and inviting hospitality to event attendees
- Handled cash and credit card transactions
Manager
Stray Rescue of St. louis
St. Louis, MO
06.2016 - 04.2020
- Front desk manager/Cat adoption coordinator/Veterinary Clinic Admin
- Operated multi-line phone system
- Coordinated animal rescues and dispatch with public, vet clinic and rescue team
- Provided information and resources regarding pets and animals in need to public via phone and in person
- Greeted/assisted public, adopters, fosters, volunteers and donors
- Accepted and processed monetary and in-kind donations
- Assisted veterinary clinic receptionist with duties such as incoming calls, appointment scheduling and charting using Cornerstone and ShelterLuv software
- Performed intake exams on incoming dogs and cats including vaccinations
- Discharged patients from veterinary clinic
- Managed merchandise store, online and in house including shipping items
- Processed payments for adoptions, clinic services and merchandise store
- Assisted adoption team with adoptions including introducing dogs and cats to potential adopters and processing applications
- Oversaw all cat adoptions
- Finalized and processed adoptions using Shelterluv software
Childcare Provider
Self-employed
St. Louis, MO
05.2012 - 05.2017
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents.
- Dispensed snacks and meals to children.
Pet Sitter/Dog Walker
Self Employed
St. Louis, MO
01.2012 - 01.2017
- Exercised animals regularly with walks and play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Administered medication to pets as prescribed, ensuring their health and wellbeing.
Catering Manager/Server/Bartender
Moulin Events and Meetings/Vin de Set
St. Louis, MO
12.2008 - 05.2012
- Managed on site catering facility with 6+ private spaces available for events
- Scheduled staff for each event and assigned duties to staff for each scheduled shift
- Coordinated service for events with sales team, chef and staff
- Set up and break down of events
- Ensured table and buffet set ups and room decor met the highest standards of presentation
- Ordered alcohol for each event and completed nightly alcohol inventory
- Assisted chef with prepping and playing menu items
- Menu development
Restaurant Manager/Catering Coordinator/Server
Soda Fountain Square/Sqwires
St. Louis, MO
01.2005 - 01.2008
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules and adjusting staffing levels according to business needs.
- Conducted performance evaluations for staff members.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Verified prepared food met standards for quality and quantity before serving to customers.
Catering Manager/Server
Wildflower Restaurant/Wildflower Loft
St. Louis, MO
01.2000 - 01.2005
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Worked with POS system to place orders and manage bills.
Server Assistant
Favazza's
St. Louis, MO
01.1998 - 01.2000
Server Assistant
Ruth's Chris Steak House
St. Louis, MO
01.1995 - 01.1998
Education
General education in Graphic Design -
Saint Louis Community College
St. Louis, MO06.2002
Associate's in Liberal Arts & Sciences -
UMSL
St. Louis, MO06.1999
High school diploma -
Rosati Kain
St. Louis, MO06.1997
Skills
- Management
- Serving/Bartending
- Catering
- Customer service (10 years)
- Multi-line phone systems (4 years)
- POS Systems
- Microsoft Office Suites
- Events Management
- Scheduling
- Inventory Management
- Animal Care
- Animal Restraint
- Animal Handling
Timeline
E-Commerce Personal Shopper
Whole Foods Market
11.2024 - Current
Director of Operations
City Donuts
10.2020 - 06.2024
Manager
Stray Rescue of St. louis
06.2016 - 04.2020
Childcare Provider
Self-employed
05.2012 - 05.2017
Pet Sitter/Dog Walker
Self Employed
01.2012 - 01.2017
Catering Manager/Server/Bartender
Moulin Events and Meetings/Vin de Set
12.2008 - 05.2012
Restaurant Manager/Catering Coordinator/Server
Soda Fountain Square/Sqwires
01.2005 - 01.2008
Catering Manager/Server
Wildflower Restaurant/Wildflower Loft
01.2000 - 01.2005
Server Assistant
Favazza's
01.1998 - 01.2000
Server Assistant
Ruth's Chris Steak House
01.1995 - 01.1998
General education in Graphic Design -
Saint Louis Community College
Associate's in Liberal Arts & Sciences -
UMSL
High school diploma -
Rosati Kain