Amanda Headrick
Rocky Top,TN
Summary
Dedicated administrative professional well-versed in communication and organization skills. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to the team. Detail-oriented in keeping records updated and compliant with strict standards. Handles stress well and quickly flexes with changing demands to consistently meet objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DISABILITY ACCOUNT MANAGER
MEDICOPY
, TN
05.2025 - Current
- Managed FMLA and short-term disability documentation for multiple specialties, maintaining records, accuracy, and adherence to deadlines.
- Provided technical support to patients when needed.
- Resolved patient issues and complaints in a timely and effective manner, ensuring patient satisfaction.
- Managed high-volume incoming calls while maintaining confidentiality and professionalism.
- Proficient in navigating and documenting across multiple EMR platforms.
- Processed FMLA and short-term disability documentation in compliance with company policies and federal regulations.
- Consistently met or exceeded Disability Account Manager production targets while maintaining quality and compliance.
Certified Medical Assistant
McNeeley Family Physicians
Clinton, TN
10.2021 - 03.2025
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Called and faxed pharmacies to submit prescriptions and refills.
Patient Service Rep I / II
Covenant Medical Group
Knoxville, TN
06.2015 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used NexGen to schedule appointments.
- Compiled and reviewed medical charts.
- Ensured HIPPA compliance.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
Cashier
Walmart
Clinton, TN
07.2014 - 07.2015
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked front counter, drive-thru and other areas.
Crew Trainer
McDonald's
Lake City, TN
10.2013 - 07.2014
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Took orders, prepared meals and collected payments.
Education
Medical Assistant -
Roane State Community College
Oak Ridge, TN07.2016
Electrocardiograph Technology Certification -
Roane State Community College
Oak Ridge, TN03.2016
Phlebotomy License -
Roane State Community College
Oak Ridge, TN08.2015
High School Diploma -
Anderson County High School
Clinton, TN05.2014
Skills
- Multitasking and Prioritization
- Appointment Scheduling
- Operating EKG Equipment
- Patient Relations
- Multi-line Telephone System Operation
- Electronic medical records
- Willingness to Learn
- Payment Processing
- CPR Certified
- Excellent communication skills
- HIPAA Compliance
- Courteous and Professional
- Data Entry
- Microsoft Office proficiency
- Verbal and Written Communication
- Customer relationship management
- Disability processing
- FMLA compliance
- Problem solving
- Time management
- Effective communication
Certification
- CMA - Certified Medical Assistant
- CPR Certified
- Licensed Phlebotomist
- Certified EKG Technician
References
- Maggie Miller, IT Technologist, UT Battelle, Oak Ridge, TN, (865) 574-0066
- Kendry Tackett, Director of University Orthopedic Surgeons, 3840 Dutch Valley Road, Clinton, TN, 37716, (865) 696-2685
- April Freeman, Nurse Practitioner, Summitt Medical Group, 121 Frank Diggs Drive, Clinton, TN, 37716, (865) 679-7762
- Randy Norton, Electrician, Tennessee Associated Electric, 194 Lambdin Road, Andersonville, TN, 37705, (865) 363-6832
Timeline
DISABILITY ACCOUNT MANAGER
MEDICOPY
05.2025 - Current
Certified Medical Assistant
McNeeley Family Physicians
10.2021 - 03.2025
Patient Service Rep I / II
Covenant Medical Group
06.2015 - 10.2021
Cashier
Walmart
07.2014 - 07.2015
Crew Trainer
McDonald's
10.2013 - 07.2014
Medical Assistant -
Roane State Community College
Electrocardiograph Technology Certification -
Roane State Community College
Phlebotomy License -
Roane State Community College
High School Diploma -
Anderson County High School