Amanda Heath
Summary
My ultimate goal is to seek and maintain a full-time position which offers professional challenges that allows me to utilize my interpersonal skills, and my ability to handle multiple projects simultaneously with a high degree of accuracy and detail-oriented organizational skills.
Overview
13
13
years of professional experience
Work History
Waveroom Technician
Target Fulfillment Center
11.2018 - 05.2023
- Systematically generated groups of tasks made up of online guest orders for picking team members
- Regularly managed teams of 14+ team members to liquidate and consolidate product within the building
- Closely worked with management and headquarters to continuously improve processes and plan upcoming product launches and high volume holiday seasons
- Created daily used tools with my experience in Excel and Access that were used by my peers and management
- Closely monitored incoming guest orders
- Quickly recognized inconsistencies within the shipping process with the ability to solve issues promptly and seamlessly
- Regularly called in tickets for systematic and technical issues
- Created training documents and trained back up and new full time team members in my position.
- Analyzed department metrics and performance then reported findings to management.
Back up Operations Coordinator
Target Fulfillment Center
11.2018 - 05.2023
- Closely monitored and scheduled incoming shipments and all outgoing trailers containing guest orders.
- Regularly communicated with multiple package carriers to ensure accurate package count and tracking of guest orders.
- Coordinated logistics activities including transportation arrangements during high volume seasons, warehousing solutions, recalled inventory documentation and communication.
- Worked with yard coordinators and vendors to make purchases and reconcile invoices.
Back up Inventory Control Quality Assurance Team
Target Fulfillment Center
04.2017 - 05.2023
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner an providing exceptional support.
- Supported continuous improvement initiatives by analyzing data trends and making recommendations for process enhancements.
- Coordinated closely with production teams to address any potential quality concerns before products reached customers.
- Participated in internal audits, identifying non-conformances and working towards timely resolution.
- Maintained organized records of all QA documentation, ensuring ease of access during audits or inspections.
- Contributed to the reduction of customer complaints by thoroughly investigating reported issues and implementing corrective action plans as needed.
- Analyzed quality and performance data to support operational decision-making.
- Monitored product standards and quality-control programs.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Inbound Warehouse Worker
Target Fulfillment Center
08.2016 - 11.2018
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Sales Associate
Go Wireless Verizon
08.2014 - 07.2016
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Lead Housekeeper
Merry Maids
01.2010 - 06.2014
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Reduced workload for team members by optimizing work schedules and task delegation.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
Education
High School Diploma -
Lakeview Senior High School
General Studies -
Linn Benton Community College
Skills
- Logistics Coordination/Vendor Relations
- Training and Development
- Data Analysis
- Organizational Skills
- Attention to Detail
- Team Leadership
- Cross-functional Collaboration
- Problem Solving/Decision Making
Accomplishments
- Used Microsoft Excel and Access to develop inventory and production tracking spreadsheets.
- Supervised teams of 14 or more staff members to successfully liquidate inventory and manage inventory constrains within the building.
- Traveled across the US to on-ramp team members in preparation for a new Target Fulfillment Center to go live.
Professional References
- John Aurand
(253)313-0759 johnaurand1@gmail.com
- Lori Semmel
(541)979-4855 semmel1@icloud.com
- Alisha Gonzales
(541)619-5996 alisha.gonzales@target.com
- Amber Ramsey
(541)636-6861 armywife3115@gmail.com
- Nicholas Lahanas
(541)207-5946
Timeline
Back up Operations Coordinator
Target Fulfillment Center
11.2018 - 05.2023
Waveroom Technician
Target Fulfillment Center
11.2018 - 05.2023
Back up Inventory Control Quality Assurance Team
Target Fulfillment Center
04.2017 - 05.2023
Inbound Warehouse Worker
Target Fulfillment Center
08.2016 - 11.2018
Sales Associate
Go Wireless Verizon
08.2014 - 07.2016
Lead Housekeeper
Merry Maids
01.2010 - 06.2014
High School Diploma -
Lakeview Senior High School
General Studies -
Linn Benton Community College