Amanda Heath
Suffolk,Virginia
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Customer-focused Commissioned Sales Associate with many years of lucrative and service-oriented experience selling wide variety of products. Persistent and resilient professional with charming personality to foster genuine and sincere relationships with buying customers.
Overview
5
5
years of professional experience
Work History
Sales Associate
7 Eleven Gas Station
Chesapeake, VA
03.2018 - 08.2023
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
Cook Shift Leader
Derlz pub
Suffolk, VA
06.2018 - 04.2019
- Resolved customer complaints in a timely manner.
- Assisted in developing new menu items based on customer feedback.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Reviewed food orders to verify accuracy before they were sent out.
- Followed recipes and procedures to prepare, season and cook food products.
- Checked freezer and refrigerator each day to verify proper functioning.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
Skills
- Inventory Control
- Payment Processing
- Upselling
- Reliable and punctual
- Sales Training
- Cash Handling Accuracy
- Cash Register Operation
- Outgoing Personality
- Store Opening and Closing
- Professional Demeanor
- Multi-tasking strength
- Stocking and Receiving
- Money Handling
- Cash Handling
- Goal-Oriented
- Customer Service
- Relationship Building
- Complex Problem-Solving
- Flexible Schedule
- Excellent communication skills
- Written and oral communication skills
Affiliations
- I am a very family oriented person.
- I enjoy reading, drawing, and also painting.
- I enjoy school functions and other activities that my children are included in.
- Cleaning houses on the side has always been my go-to just to make a little extra money.
Accomplishments
- Very well recognized for showing my role of learning everything i can and also being able to teach or train someone to be able to help or do the job while I am away.
References
References available upon request.
Timeline
Cook Shift Leader
Derlz pub
06.2018 - 04.2019
Sales Associate
7 Eleven Gas Station
03.2018 - 08.2023