Amanda Henderson
Las Vegas,USA
Summary
Experienced professional with expertise in customer service, communication, and patient care. Demonstrated ability to manage multiple tasks effectively in fast-paced environments. Strong organizational skills and attention to detail contribute to successful outcomes. Committed to driving success within a new team and adapting to challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
DSP (Direct Support Professional)
Tancell Care
Las Vegas, NV
07.2023 - Current
- Prepared balanced meals for clients during all meal times to meet dietary requirements.
- Enhanced patient mental health through interactive conversation and reading sessions.
- Delivered personal care services, focusing on hygiene and mobility support at the bedside.
- Recorded client progress meticulously, notifying supervisors of significant condition changes.
- Assisted clients with communication by preparing written documents and acquiring data.
- Provided massage therapy and topical treatments to improve patient well-being.
- Worked alongside departmental leaders to set strategic objectives and performance targets.
- Exhibited adaptability by managing diverse responsibilities effectively.
Security Officer
Allied Universal
Las Vegas, NV
10.2022 - 04.2024
- Conducted regular inspections of the facility to identify potential hazards or security risks.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Responded to alarms by investigating and assessing situation.
- Interacted courteously with public while maintaining order at large gatherings and events.
- Checked surveillance cameras to identify disruptions or unlawful acts.
- Provided personal escorts to personnel and visitors upon request.
- Provided security services for high-profile events and secured premises against unauthorized access.
- Escorted individuals to specified locations to provide guidance and personal protection.
- Inspected surveillance equipment and reported maintenance and repair needs.
- Developed strategies for improving overall safety standards within the organization.
- Controlled personnel access by monitoring identification of individuals entering restricted areas.
- Observed areas for signs of crime or disorder and investigated disturbances.
- Operated two-way devices to summon emergency assistance or communicate with staff.
- Trained new security personnel on security protocols and procedures.
- Answered various alarms to investigate disturbances.
- Inspected and adjusted security systems and equipment to detect evidence of tampering.
Food Vendor Lead
ASI
Las Vegas, NV
05.2017 - 03.2024
- Provided excellent presentation of products to increase sales potential.
- Demonstrated ability to quickly learn customer preferences and efficiently prepare orders.
- Worked collaboratively with team members to ensure smooth operations.
- Efficiently prepared meals according to established recipes and standards.
- Excelled at customer service by providing friendly and helpful assistance.
- Maintained a clean work environment by adhering to all health department standards.
- Established strong relationships with customers through polite interactions.
- Confidently handled large crowds while maintaining orderliness.
- Displayed superior problem solving skills when resolving customer complaints.
- Demonstrated expertise in operating commercial kitchen equipment safely.
- Inspected deliveries to verify freshness and quality conformity.
- Established appropriate prices to fairly satisfy customers while covering expenses.
Fulfillment Associate
Amazon
Las Vegas, NV
08.2020 - 07.2023
- Managed inventory and prepared orders for shipment within a tight deadline.
- Prepared boxes, invoices and inserter for order fulfillment lines.
- Pulled merchandise for loading onto delivery trucks or restocking inventory on shelves.
- Wrapped and moved pallets to designated carrier areas with pallet jack.
- Checked accuracy of rejected product using computer terminal and scanner.
- Followed company policies and procedures to drive safety of associates and customers.
- Hand-selected and packed orders for shipment according to customer specifications.
- Helped with product rework to meet quality standards.
- Verified accuracy of orders by comparison to pick slips.
- Obtained merchandise from bins and shelves.
- Disposed of damaged or defective items.
- Took inventory of merchandise to identify items needing reordering or replenishment.
Security Guard
Truth Security
Las Vegas, NV
11.2017 - 04.2021
- Checked customers entering the premises.
- Made sure no weapons and or any forbidden items are not being brought unto the premises.
- To stand a stick ground.
- Made decisions based off my knowledge.
- To cover the post that is directed.
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.
- Identified potential safety hazards and took corrective action to mitigate risks.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
- Maintained working knowledge of locations of various departments, buildings and access routes.
- Operated two-way devices to summon emergency assistance or communicate with staff.
- Trained new security personnel on security protocols and procedures.
- Participated in regular training sessions related to security procedures and protocol updates.
Quality Assurance Analyst
Sun Country Airlines
Las Vegas, NV
08.2019 - 08.2020
- Trained new and existing team members on quality assurance best practices.
- Established metrics and tracked trends within QA process over time.
- Trained junior QA analysts on best practices when conducting tests on products and services.
- Assisted in developing strategies for improving efficiency of overall QA process.
- Conducted inspection and analysis of package integrity and specifications.
- Implemented self-audits, documenting results and analysis.
- Conducted root cause analysis and provided recommendations to improve software quality and usability.
- Utilized scripting languages such as Python and JavaScript for automation testing purposes.
- Performed manual tests on web-based applications to verify functionality and usability.
- Developed and specified standards, methods, and procedures to determine product quality and release readiness.
- Coordinated user and third-party testing.
Box Office Supervisor
Caesars Entertainment
Las Vegas, NV
05.2014 - 12.2018
- Sell tickets to shows for Caesars Entertainment properties.
- Be familiar with the variety of coupons that guests provide.
- Keep up to date with show information (dates & times, vacations, promotions).
- Successfully interact with a variety of guests from different cultures and languages.
- Use organizational skills to create a binder of show maps, times, and misc. show information.
- Input broker orders from 3rd party vendors.
- Work extra shifts at special events staffed by the Box Office.
- Cash out ticket agents.
- Send out a variety of emails and answering the phone throughout the day.
- Coach agents on mistakes.
- Lead and coach a team of Box Office ticket sellers.
- Assisting ticket sellers with any questions which may range from questions about the show content, show pricing/promotions/coupons, Caesars Entertainment policies, the Archtics ticketing system, etc.
- Demonstrate premium customer service and assist guest issues & resolutions.
- Monitor ticket inventory, ticket blocks, and producer holds to ensure that entertainment needs are met and shows are not sold past capacity.
- Generate daily revenue reports and send to production teams and CET management.
- Provide showroom management with show counts & seating availability maps.
- Supervised staff to ensure accuracy in box office operations and financial reporting.
- Monitored inventory levels of tickets, merchandise, concession items.
- Documented all relevant information related to each event including setup needs.
- Served as main contact person for vendors related to ticketing services and products.
- Assisted customers with seating arrangements and special requests.
- Maintained accurate records of ticket sales, refunds, exchanges and other transactions.
- Trained new employees on box office procedures and policies.
- Collaborated with marketing team to create effective advertising materials.
- Conducted regular audits of ticket inventory system for accuracy and completeness.
- Performed daily cash reconciliations with the accounting department.
- Managed customer service inquiries and ensured a positive customer experience.
- Organized event documents such as contracts, invoices, guest lists.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Authorized payments and merchandise returns.
- Instructed staff on how to handle difficult and complicated sales.
Education
GED - undefined
DESERT ROSE HIGH SCHOOL
01.2014
Skills
- Customer service
- Surveillance operations
- Quality assurance
- Technical support
- Management skills
- Shipping and receiving
- Quality assurance
- Client support
Certification
- Driver's License
- Guard Card
- Forklift Certification
- Pallet Jack Certification
- Class D Security
Personal Information
Driving License: Driver's License
Timeline
DSP (Direct Support Professional)
Tancell Care
07.2023 - Current
Security Officer
Allied Universal
10.2022 - 04.2024
Fulfillment Associate
Amazon
08.2020 - 07.2023
Quality Assurance Analyst
Sun Country Airlines
08.2019 - 08.2020
Security Guard
Truth Security
11.2017 - 04.2021
Food Vendor Lead
ASI
05.2017 - 03.2024
Box Office Supervisor
Caesars Entertainment
05.2014 - 12.2018
GED - undefined
DESERT ROSE HIGH SCHOOL