Amanda Hendrix
Jonesville,SC
Summary
Dedicated and results-oriented administrative professional with a degree in healthcare administration. Seeking a challenging role as a program coordinator in the mental health field. Proven track record of reducing no-show rates below 14% and exceeding copayment goals above 65%. Experienced in ensuring HIPAA compliance, resolving conflicts, and accurately recording documentation. Genuinely passionate about the industry and eager to explore potential collaborations and growth opportunities.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Spartanburg Regional
Spartanburg
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Representative
ReGenesis Healthcare
04.2022 - 02.2024
- Successfully decreased no-show rates to under 14% through strategic patient engagement and follow-up initiatives.
- Greet patients, answer phone calls and emails, and schedule patient visits.
- Executed comprehensive pre-registration processes ensuring the accuracy of demographic and financial information.
- Effectively obtained insurance eligibility and benefit information from payors through phone, or the web, enabling precise estimation of patient responsibilities for services.
- Acted as a valuable liaison between patients and healthcare providers.
Patient Access Representative
Union Medical Center
12.2021 - 04.2022
- Verification and review of insurance benefits and financial clearance for all payors at each encounter.
- Accurately completes a quality registration in the HIS system that maintains confidentiality.
- Verified lab orders and scheduled appointments, enhancing patient flow.
- Answers and responds to phone calls and emails promptly.
Manager
Jimmy's Fresh Air Galaxy
07.2015 - 12.2021
- Accomplished department objectives by managing staff and completing department goals.
- Managed financial tasks including daily deposits, ensuring accuracy and reliability.
- Trained new employees, fostering a collaborative and productive work environment.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Healthcare Administration
Limestone University
12.2023
Skills
- Communication
- Customer Service
- Time Management
- HIPAA Compliance
- Collaborative Leadership
- Adaptability
- Conflict Resolution
- Problem Solving
- Attention to Detail
- Strategic Planning
Timeline
Patient Access Representative
Spartanburg Regional
02.2024 - Current
Patient Service Representative
ReGenesis Healthcare
04.2022 - 02.2024
Patient Access Representative
Union Medical Center
12.2021 - 04.2022
Manager
Jimmy's Fresh Air Galaxy
07.2015 - 12.2021
Bachelor of Science - Healthcare Administration
Limestone University