Kermisha Sargusingh
Louisville,KY
Summary
Motivated and detail-oriented Help Desk/Data Specialist with a strong foundation in IT principles and practices. Eager to leverage academic background in Information Technology and healthcare to provide technical support and contribute to a Help Desk Analyst role. Excellent problem-solving skills and a passion for learning new technologies and methodologies. Strong team player dedicated to delivering high-quality results while maintaining integrity through compliance with corporate policies.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Baptist Health Louisville
Louisville, KY
08.2021 - Current
- Provide patients and visitors with amiable and professional greetings contributing to an increase in positive feedback and patient retention.
- Verify insurance coverage for services provided meticulously, resulting in a 50% reduction in insurance claim denials.
- Simplified document management processes by scanning documents efficiently into electronic medical record systems, which resulted in 80% faster document retrieval.
- Improved operational efficiency by verifying demographic information and obtaining authorizations before registration, resulting in a 5% reduction in patient wait times.
- Maintain strict confidentiality of all patient information by HIPAA regulations, eliminating all privacy breaches.
- Provide prompt and professional phone service, enabling patients, staff, and third-party payers to communicate effectively and collaborate.
Education
Master of Science - Information Technology- Cybersecurity
Purdue University Global
West Lafayette, INBachelor of Science - Nursing
Interamerican University of Puerto Rico
San Juan, PRSkills
- Dependability
- Work ethic
- Teamwork
- Positivity
- Motivation
- Adaptivity
- Software
- Spreadsheets
- Word Processing
- Communication
- Customer Service
- Microsoft Office
- HTML
- SQL
- Technical Support
- EMR
- Troubleshooting
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Patient check-in
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Relationship building
- Eligibility determination
- Payment processing
- Verbal and written communication
- Electronic health records
- Data entry
- Insurance verifying
- Administrative and office support
- Gathering information from patients
- Patient confidentiality and data security
- Clerical and filing support
- Database search and data entry skills
- Word processing
- Interpreting physician orders
Timeline
Patient Access Representative
Baptist Health Louisville
08.2021 - Current
Bachelor of Science - Nursing
Interamerican University of Puerto Rico
Master of Science - Information Technology- Cybersecurity
Purdue University Global