Amanda Herman
Elkhart,IN
Summary
Talented Sales and Customer Service Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
22
22
years of professional experience
Work History
Bar Manager
Snappers Sportsbar
Elkhart, IN
05.2020 - 01.2024
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Inside Sales Associate/Customer Service Representative
Atlas Die, LLC
Elkhart, IN
08.2006 - 04.2020
- Developed strong customer relationships through proactive communication and attentive service.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Streamlined internal processes for better efficiency, allowing for quicker response times to customer inquiries.
- Supported marketing initiatives by providing insights on customer preferences and feedback on promotional materials for targeted campaigns.
- Generated new leads by utilizing effective prospecting techniques, bringing in consistent new business opportunities.
- Traveled to various customer locations gaining insight and providing feedback on how to enhance the company's success.
Shipping/Production/Office Floater
American Steel Rule Die
Elkhart, IN
02.2002 - 06.2006
- Supported various departments by rotating between tasks, ensuring consistent productivity across all areas.
- Contributed to a positive work environment with excellent communication and interpersonal skills.
- Increased overall team efficiency through effective management of office supplies inventory and ordering.
Education
High School Diploma -
Elkhart Central High School
Elkhart, IN06.1996
Skills
- Management
- Cold-Calling
- Vendor Relationship Management
- Customer Relationship Building
- Email Etiquette
- Goal-Oriented
- Team collaboration
- Problem-solving
- Product knowledge
- Excellent communication
Accomplishments
2016 Sales Goal Success Award - Atlas Die, LLC
2017 Sales Goal Success Award - Atlas Die, LLC
2019 Sales Goal Success Award - Atlas Die, LLC
Timeline
Bar Manager
Snappers Sportsbar
05.2020 - 01.2024
Inside Sales Associate/Customer Service Representative
Atlas Die, LLC
08.2006 - 04.2020
Shipping/Production/Office Floater
American Steel Rule Die
02.2002 - 06.2006
High School Diploma -
Elkhart Central High School