Amanda Hernandez
Transportation Security Officer
San Antonio,TX
Science does not know its debt to imagination.
Ralph Waldo Emerson
Summary
Security Agent providing optimal protection to traveling passengers by minimizing individual threats and denying dangerous items. Effectively identify and remove contraband and prevent unauthorized individuals from accessing sensitive areas. Open and clear communicator with decisive nature and sound judgment. Flexibility and proficiency are major skills that are proven useful in a field with security and interacting with the general public.
Overview
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
San Antonio, TX
07.2018 - Current
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Adhered to strict screening techniques and procedures while conducting human screenings.
Hostess
Hard Rock
San Antonio, TX
06.2017 - 07.2018
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Sales Associate
Border Bingo
Laredo, TX
08.2015 - 05.2017
- Operated cash registers to make change, receive payments and tally transactions.
- Delivered tickets, cards and money to bingo callers.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
08.2011 - 06.2015
- Graduated with 3.7 GPA
- Member of John B. Alexander Choir
Associate of Science - Biology
08.2015 - 06.2017
- Majored in Biology
- Graduated with 3.70 GPA
- Graduated cum laude
- Received T-STEM Scholarship
- Received NSF S-STEM Scholarship
- Received STARS Scholarship
- Member of STEM (Science, Technology, Engineering, and Mathematics)
- Member of MAES (Latinos in Engineering and Science)
- Member of Phi Theta Kappa
Bachelor of Science - Biology
08.2017 - Current
- Received Phi Theta Kappa Scholarship
- Majoring in Biology
- Minoring in Criminal Justice
- Continuing education in Sciences division
- Current GPA: 3.44
Skills
Microsoft Office
Timeline
Transportation Security Officer - Department Of Homeland Security
07.2018 - Current
The University Of Texas At San Antonio - Bachelor of Science, Biology
08.2017 - Current
Hostess - Hard Rock
06.2017 - 07.2018
Sales Associate - Border Bingo
08.2015 - 05.2017
Laredo Community College - Associate of Science, Biology
08.2015 - 06.2017
John B Alexander High School - High School Diploma,
08.2011 - 06.2015
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