Roberta Almazan
Kingwood
Summary
Vigilant Transportation Security Officer with 8 years of experience ensuring the safety and security of the traveling public through passenger and baggage screening. Proficient in X-ray, hand wand, and explosive detection equipment. Recognized for quick threat identification, sound judgment, and strong situational awareness in high-pressure environments.
Experienced administrative professional with 5+ years supporting executive operations and managing high-volume workloads with accuracy and efficiency.
Multilingual: English (fluent), Italian (fluent), Spanish (basic) | Typing Speed: 65 WPM
Overview
14
14
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
01.2018 - Current
- Selected as Acting Lead responsible for officer rotation, lane operations, and maintaining efficient passenger screening.
- Served as On-the-Job Training (OJT) Coach, training and evaluating new hires while tracking progress and ensuring SOP compliance.
- Supervised screening operations of passengers and accessible property, identifying prohibited and dangerous items.
- Performed alarm resolution and threat assessments in accordance with TSA Standard Operating Procedures.
- Maintained operational readiness of screening equipment, including X-ray and detection systems.
- Demonstrated strong situational awareness and decision-making in high-pressure environments.
- Engaged with passengers professionally, de-escalating situations and ensuring smooth screening processes.
- Selected for Operational Relief Team, supporting high-traffic areas to reduce wait times and improve efficiency.
- Provided translation support (Spanish & Italian) to assist non-English speaking passengers.
- Monitored and coached new hires during training, ensuring proper understanding of SOP and operational procedures.
- Made timely decisions with limited information, escalating issues appropriately to supervisors when necessary.
- Prevented unauthorized access to restricted areas by verifying identification and maintaining vigilant surveillance.
Executive Assistant
Martec Service USA
01.2013 - 12.2018
- Provided high-level administrative and HR support to CEO and executive leadership.
- Managed complex calendars, scheduling, and travel arrangements to optimize executive time.
- Prioritized inquiries, resolved scheduling conflicts, and ensured smooth daily operations.
- Handled correspondence, calls, emails, and mail with professionalism and discretion.
- Supported operational and administrative functions, including HR document processing and resource coordination.
- Processed travel expenses and reimbursements for executive team.
- Conducted research and presented findings to support executive decision-making.
- Maintained office operations, including troubleshooting equipment and ensuring workflow efficiency.
Second Assistant Manager
Yankee Candle
07.2012 - 01.2014
- Supported store management in achieving operational goals and maintaining company standards.
- Supervised daily sales operations and staff performance.
- Delivered high-quality customer service and resolved customer concerns effectively.
- Opened and closed store, ensuring smooth shift transitions and operational efficiency.
- Implemented loss prevention measures and assisted in theft investigations.
- Maintained a positive team environment and supported staff development.
Education
Associate's degree - PSYCHOLOGY
BROWARD COLLEGE
Davie, FL, United States06-2013
Skills
- Baggage Inspection
- Customer relations skills
- Multilingual Proficiency
- Passenger communication
- Microsoft Office
- Mail Management
- Customer Service
- Documentation and Recordkeeping
- Phone Etiquette
- Office Administration
- Calendar Management
- 65WPM Typing
Accomplishments
Worked as a Transportation Security Coach and helped train the new hires, providing day to day assessments and filling out paperwork of progress of on the job training of mentees.
Availability
Permanent, Full-time, Part-time
References
- ROBERTO FERRANTE, CEO, 9548812851, rferrante@martecusa.com
- Anna Stults, Vice President of Sales for Eurpac, 7573774075, astults@eurpac.com
- Javier Canales, TSA TSO, 7862526291, Canalesjavii@gmail.com
Languages
Italian
Native or Bilingual
Spanish
Limited Working
Timeline
Transportation Security Officer
Department of Homeland Security
01.2018 - Current
Executive Assistant
Martec Service USA
01.2013 - 12.2018
Second Assistant Manager
Yankee Candle
07.2012 - 01.2014
Associate's degree - PSYCHOLOGY
BROWARD COLLEGE