Summary
Overview
Work History
Education
Skills
Accomplishments
Availability
References
Languages
Timeline
Generic

Roberta Almazan

Kingwood

Summary

Vigilant Transportation Security Officer with 8 years of experience ensuring the safety and security of the traveling public through passenger and baggage screening. Proficient in X-ray, hand wand, and explosive detection equipment. Recognized for quick threat identification, sound judgment, and strong situational awareness in high-pressure environments.

Experienced administrative professional with 5+ years supporting executive operations and managing high-volume workloads with accuracy and efficiency.

Multilingual: English (fluent), Italian (fluent), Spanish (basic) | Typing Speed: 65 WPM

Overview

14
14
years of professional experience

Work History

Transportation Security Officer

Department of Homeland Security
01.2018 - Current
  • Selected as Acting Lead responsible for officer rotation, lane operations, and maintaining efficient passenger screening.
  • Served as On-the-Job Training (OJT) Coach, training and evaluating new hires while tracking progress and ensuring SOP compliance.
  • Supervised screening operations of passengers and accessible property, identifying prohibited and dangerous items.
  • Performed alarm resolution and threat assessments in accordance with TSA Standard Operating Procedures.
  • Maintained operational readiness of screening equipment, including X-ray and detection systems.
  • Demonstrated strong situational awareness and decision-making in high-pressure environments.
  • Engaged with passengers professionally, de-escalating situations and ensuring smooth screening processes.
  • Selected for Operational Relief Team, supporting high-traffic areas to reduce wait times and improve efficiency.
  • Provided translation support (Spanish & Italian) to assist non-English speaking passengers.
  • Monitored and coached new hires during training, ensuring proper understanding of SOP and operational procedures.
  • Made timely decisions with limited information, escalating issues appropriately to supervisors when necessary.
  • Prevented unauthorized access to restricted areas by verifying identification and maintaining vigilant surveillance.

Executive Assistant

Martec Service USA
01.2013 - 12.2018
  • Provided high-level administrative and HR support to CEO and executive leadership.
  • Managed complex calendars, scheduling, and travel arrangements to optimize executive time.
  • Prioritized inquiries, resolved scheduling conflicts, and ensured smooth daily operations.
  • Handled correspondence, calls, emails, and mail with professionalism and discretion.
  • Supported operational and administrative functions, including HR document processing and resource coordination.
  • Processed travel expenses and reimbursements for executive team.
  • Conducted research and presented findings to support executive decision-making.
  • Maintained office operations, including troubleshooting equipment and ensuring workflow efficiency.

Second Assistant Manager

Yankee Candle
07.2012 - 01.2014
  • Supported store management in achieving operational goals and maintaining company standards.
  • Supervised daily sales operations and staff performance.
  • Delivered high-quality customer service and resolved customer concerns effectively.
  • Opened and closed store, ensuring smooth shift transitions and operational efficiency.
  • Implemented loss prevention measures and assisted in theft investigations.
  • Maintained a positive team environment and supported staff development.

Education

Associate's degree - PSYCHOLOGY

BROWARD COLLEGE
Davie, FL, United States
06-2013

Skills

  • Baggage Inspection
  • Customer relations skills
  • Multilingual Proficiency
  • Passenger communication
  • Microsoft Office
  • Mail Management
  • Customer Service
  • Documentation and Recordkeeping
  • Phone Etiquette
  • Office Administration
  • Calendar Management
  • 65WPM Typing

Accomplishments

    Worked as a Transportation Security Coach and helped train the new hires, providing day to day assessments and filling out paperwork of progress of on the job training of mentees.

Availability

Permanent, Full-time, Part-time

References

  • ROBERTO FERRANTE, CEO, 9548812851, rferrante@martecusa.com
  • Anna Stults, Vice President of Sales for Eurpac, 7573774075, astults@eurpac.com
  • Javier Canales, TSA TSO, 7862526291, Canalesjavii@gmail.com

Languages

Italian
Native or Bilingual
Spanish
Limited Working

Timeline

Transportation Security Officer

Department of Homeland Security
01.2018 - Current

Executive Assistant

Martec Service USA
01.2013 - 12.2018

Second Assistant Manager

Yankee Candle
07.2012 - 01.2014

Associate's degree - PSYCHOLOGY

BROWARD COLLEGE