Roberta Almazan
Pembroke Pines,United States
Summary
Vigilant Transportation Security Officer with 6 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations.
Driven and resourceful administrative professional with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
12
12
years of professional experience
Work History
Transportation Security Officer
Department of Homeland Security
01.2018 - Current
- Processed the ability to manipulate and lift baggage, containers, and other objects subject to security processing. -Assessed multiple individuals simultaneously to detect unusual behavior. -Used established factors to determine any indication of terrorist activities. -Act in a professional and courteous manner at all times.
- Recognized needs of individuals who may require special screening and assistance. -Performed bag checks. -Used an X-ray machine to verify contains to eliminate possible threats. - Providing mentoring/coaching to address identified training needs. -Collaborate with peers in order to make the work environment run smoothly and effectively.
Executive Assistant
Martec Service USA
01.2013 - 12.2018
- Provides comprehensive HR support services to the CEO/President that ensures a professional, responsive and effective experience with the organization as a whole. -Organized sophisticated calendar management
- Prioritizes inquiries and requests while troubleshooting conflicts with little guidance; makes judgments and recommendations to ensure smooth day-to-day engagements. -Provides day-to-day guidance and operational oversight for professional subordinates and technical employees. -Administers correspondence, manages incoming calls, and prioritizes phone messages, emails and mail.
- Handles all calls and visitors with grace, sophistication and professionalism. -Provides support in handling operational and administrative issues within a cooperation which includes resource management, allocation of staffing, and the handling/processing of HR documents to the appropriate personnel. - Demonstrates extensive social skills; being able to maintain a professional and respectful line of communication with individuals to obtain the necessary information to accomplish tasks at hand.
Second Assistant Manager
Yankee Candle
07.2012 - 01.2014
- Responsible for working with Yankee Candle Management to achieve operational goals and standards
- As a 2nd Assistant Manager I provided superior customer service and product knowledge while overseeing the daily Sales operations of the store.
- Provided customer service in a professional and thorough manner.
Education
Associate's degree - PSYCHOLOGY
BROWARD COLLEGE
Davie, FL06.2013
Skills
- Baggage Inspection
- Customer relations skills
- Multilingual Proficiency
- Passenger communication
- Microsoft Office
- Mail Management
- Customer Service
- Documentation and Recordkeeping
- Phone Etiquette
- Office Administration
- Calendar Management
- 65WPM Typing
Accomplishments
Worked as a Transportation Security Coach and helped train the new hires, providing day to day assessments and filling out paperwork of progress of on the job training of mentees.
Availability
Permanent, Full-time, Part-time
References
- ROBERTO FERRANTE, CEO, 9548812851, rferrante@martecusa.com
- Anna Stults, Vice President of Sales for Eurpac, 7573774075, astults@eurpac.com
- Javier Canales, TSA TSO, 7862526291, Canalesjavii@gmail.com
Timeline
Transportation Security Officer
Department of Homeland Security
01.2018 - Current
Executive Assistant
Martec Service USA
01.2013 - 12.2018
Second Assistant Manager
Yankee Candle
07.2012 - 01.2014
Associate's degree - PSYCHOLOGY
BROWARD COLLEGE
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