Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

AMANDA BRACY

Grove Hill

Summary

Dedicated Customer Service Associate with 13 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers by providing exceptional service and sales support in a professional environment.

Overview

25
25
years of professional experience

Work History

Store Manager

Dollar General
Jackson
03.2023 - Current
  • Assessed operational efficiency of the store's departments.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Established customer service standards and monitored staff compliance.

Assistant Store Manager

Dollar General
Leroy
07.2021 - 03.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.

Substitute Teacher

Clarke County Board-Education
Grove Hill
08.2015 - 05.2018

Utilized prearranged lesson plans for existing classes.

Kept classroom safe, organized, and clean.

Mentored, tutored, and instructed students in need of additional support.

Updated attendance, grades, and other required documentation.

Directed group activities to promote immersive, play-based learning.

Cultivated positive relationships with parents and students.

Used diverse technologies to help students grasp materials and enhance overall education.

Customer Service Associate

Walmart
Jackson
10.2007 - 03.2014
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Conducted money transfers sent and received from different countries and states.
  • Handled exchanged or returned merchandise.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees in cashiering procedures, offering assistance in resolving customer service issues.

Retail Sales Associate Cashier

CVS Pharmacy - 813 College St Jackson Al
Jackson
07.2006 - 05.2007
  • Followed merchandising guidelines to present visually appealing displays.
  • Actively pursued personal learning and development opportunities.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Retail Sales Associate Cashier

Wal-Mart - 4206 College Ave Jackson Al
Jackson
06.2004 - 08.2005
  • Helped customers locate items l Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Stocked shelves and supplies and organized displays.
  • Scanned and bagged merchandise.
  • Trained new team members in cash register operation, stock procedures and customer service.

Stocked merchandise

Shell Station - College Ave Jackson Al
02.2004 - 03.2004
  • Cashed out vendors Authorized sale of gasoline.

cashier

Piggly Wiggly - 126 Jackson St N Grove Hill Al
11.2000 - 02.2001
  •  Assisted in maintaining preparation and service areas in a sanitary condition l Cleaned and inspected galley equipment, kitchen appliances, and work areas l Cleaned and sterilized equipment and facilities l Cleaned and organized eating, service, and kitchen areas l Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Education

    High School Diploma -

    Clarke County High School
    4 2000

    Skills

    • Effective communication
    • Customer relations
    • Direct sales
    • Customer service
    • Organizational strengths
    • Credit card payment processing
    • Office equipment proficiency

    Affiliations

    Member, Alumni Association

    Member , PTO

    Parent Volunteer  

    Timeline

    Store Manager

    Dollar General
    03.2023 - Current

    Assistant Store Manager

    Dollar General
    07.2021 - 03.2023

    Substitute Teacher

    Clarke County Board-Education
    08.2015 - 05.2018

    Customer Service Associate

    Walmart
    10.2007 - 03.2014

    Retail Sales Associate Cashier

    CVS Pharmacy - 813 College St Jackson Al
    07.2006 - 05.2007

    Retail Sales Associate Cashier

    Wal-Mart - 4206 College Ave Jackson Al
    06.2004 - 08.2005

    Stocked merchandise

    Shell Station - College Ave Jackson Al
    02.2004 - 03.2004

    cashier

    Piggly Wiggly - 126 Jackson St N Grove Hill Al
    11.2000 - 02.2001

    High School Diploma -

    Clarke County High School
    AMANDA BRACY