Amanda Hoff

• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email and telephone.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company owner by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Collected payments, processed transactions and updated relevant records.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.

• Network with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
• Contacted clients in person, by phone or email to assist in treatment placement.
• Participated in health promotion campaigns to promote awareness of recovery center and services provided.
• Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.

• Reviewed all incoming referrals requesting admittance to the facility and determined if they met criteria to become a client.

• Completed all precertification paperwork for insurance purposes.

• Reviewed clinical information for concurrent reviews and extended lengths of stay.

• Office Operations - Reviewed precertification requests, tracked daily census, HR (staff background checks and CPR certifications), input data into medical databases, tracked length of stay extensions, created super bills, liaison for billing company, assisted with discharge planning, assisted with company becoming CARF accredited, and creating policies and procedures.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Trained new hires on a corporate level to company standards.
• Lead in sales and survey ratings and received server of the quarter for Darden Industries consecutively for two quarters.

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Optimized store displays and appearance via strategic merchandising.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.