Sarah Wieboldt
Freehold
Summary
Dynamic Discharge Planner and Case Manager Specialist at Discovery Institute for Addictive Disorders, skilled in care coordination and patient advocacy. Proven ability to enhance patient satisfaction through personalized discharge plans and community liaison efforts. Committed to HIPAA compliance and trauma-informed care, ensuring seamless transitions and specific post-discharge support.
Overview
3
3
years of professional experience
Work History
Discharge Planner/Case Manager Specialist
Discovery Institute for Addictive Disorders
12.2023 - Current
- Improve patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Coordinate timely discharges by effectively communicating with long term facilities, mental health organizations, halfway house, sober livings, social workers etc
- Advocate for patients' best interests, working closely with various aftercare facilities to develop appropriate treatment plans and interventions.
- Establish strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Solve problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Serve as a key resource for patients and families, providing guidance on post-discharge care options and resources.
- Ensure compliance with federal regulations and accreditation standards related to discharge planning activities within the organization.
Executive Secretary
Discovery Institute for Addictive Disorders
06.2022 - 12.2023
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance client satisfaction.
- Served as a liaison between executives, staff members, clients, and families to maintain effective communication channels.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered high volume of phone calls and email inquiries.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
Store Manager
5 Below
01.2022 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor of Arts - Communications
The University of The Arts
Philadelphia, PASkills
- HIPAA compliance
- Healthcare systems navigation
- Patient support
- Family support
- Care coordination
- Quality improvement
- Community liason
- Trauma-informed care
- Attention to detail
- Multitasking Abilities
- Reliability
Timeline
Discharge Planner/Case Manager Specialist
Discovery Institute for Addictive Disorders
12.2023 - Current
Executive Secretary
Discovery Institute for Addictive Disorders
06.2022 - 12.2023
Store Manager
5 Below
01.2022 - 06.2022
Bachelor of Arts - Communications
The University of The Arts
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