Amanda Holmes
Butler,PA
Summary
Provided over a decade of customer support, assisting clients with inquiries and resolving issues efficiently. Demonstrated a strong work ethic by consistently exceeding expectations in various roles. Collaborated with team members to achieve shared objectives, enhancing team synergy. Dedicated to achieving success through perseverance and commitment. Adapted to handle multiple tasks simultaneously, ensuring steady workflow.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hourly Supervisor
Smokey Bones Bar & Fire Grill
Cranberry Township, PA
03.2025 - 04.2026
- Assisted in managing team members to promote a positive work environment.
- Facilitated resolution of conflicts between staff and customers to enhance satisfaction.
- Processed cash and register funds to maintain financial accuracy.
- Conducted nightly cash reconciliations and secure money drops.
- Communicated store performance metrics to support operational improvements.
Take Out Specialist
Smokey Bones
Cranberry, PA
03.2020 - 04.2026
- Assembled food orders accurately and packaged items for delivery.
- Responded to phone inquiries and processed customer orders.
- Assisted dissatisfied customers while maintaining professionalism.
- Processed cash transactions efficiently.
- Thrived in a high-energy work environment.
- Maintained high levels of accuracy and attention to detail.
- Cooked and prepared meals according to specifications.
- Provided occasional serving and food running support.
- Coordinated catering and food delivery services.
- Facilitated training for new staff.
Warehouse Worker
Frito-Lay
Cranberry, PA
06.2020 - 09.2020
- Assisted in organizing totes with chips and other items in proper sequence while maintaining speed to meet production rates.
- Followed OSHA regulations to promote workplace safety.
- Utilized steel-toed boots, gloves, eyewear, and other personal protective equipment during tasks.
- Manually loaded totes onto trucks, employing a hand truck to ensure correct arrangement.
- Pushed and pulled carts loaded with totes and cardboard materials.
- Operated cardboard baler to manage waste efficiently.
- Stocked products in designated areas for easy access.
- Used handheld devices for product location, audits, and other assigned responsibilities.
Warehouse Selector
Aldi Warehouse
Saxonburg, PA
03.2017 - 09.2019
- Operated tugger machines on a daily basis.
- Managed individual responsibilities while meeting job expectations.
- Functioned effectively in a fast-paced work environment.
- Executed tasks promptly to meet rate expectations.
- Oversaw personal orders and daily responsibilities.
- Adhered to OSHA regulations consistently.
- Lifted up to 50 lbs independently and participated in team lifts for heavier loads.
- Adapted to cold environments, including freezer conditions.
- Maintained cleanliness by addressing pallet spills and debris.
Management (Key Holder)
Hot Topic
Butler, PA
09.2016 - 01.2017
- Assisted with register operations and payment processing.
- Supported shipment verification and inventory checks.
- Facilitated shipment processing and organization.
- Aided in training new sales associates.
- Managed store opening and closing procedures independently.
- Communicated store metrics and performance reports.
- Executed planogram adjustments and product displays.
- Implemented promotional changes and updates.
- Participated in conference calls to discuss store operations.
- Handled cash management and register funds securely.
- Guided sales associates in daily tasks and responsibilities.
Customer Service Representative
Armstrong Cable
Butler, PA
12.2014 - 05.2015
- Assisted in diagnosing cable issues.
- Managed billing processes.
- Facilitated service connections and disconnections.
- Coordinated appointment scheduling.
- Provided customer support.
Sales/Jewelry Associate
T.J. Maxx
Butler, PA
09.2014 - 07.2017
- Assisted with product registration and training activities.
- Performed cleaning tasks to maintain store appearance.
- Unpacked and organized new product shipments.
- Created visually appealing displays for merchandise.
- Provided excellent customer service support.
- Processed and displayed new jewelry items.
- Organized and maintained cleanliness of jewelry displays.
- Informed about gemstones, materials, and cutting techniques.
- Facilitated sales and encouraged upselling techniques.
Education
Psychology
Slippery Rock University
Slippery Rock, PA01.2013
General Studies
Butler County Community College
Butler, PA05.2012
High school diploma - undefined
Butler Senior High School
Butler, PA06.2010
Skills
- Supported team operations through effective leadership practices
- Assisted customers with inquiries and service requests
- Facilitated management processes to enhance team performance
- Promoted sales initiatives to increase product visibility
- Communicated clearly with clients to resolve issues and provide information
- Obtained insurance license to meet regulatory requirements
Certification
- Pennsylvania Insurance License
- ServSafe
- Driver's License
Timeline
Hourly Supervisor
Smokey Bones Bar & Fire Grill
03.2025 - 04.2026
Warehouse Worker
Frito-Lay
06.2020 - 09.2020
Take Out Specialist
Smokey Bones
03.2020 - 04.2026
Warehouse Selector
Aldi Warehouse
03.2017 - 09.2019
Management (Key Holder)
Hot Topic
09.2016 - 01.2017
Customer Service Representative
Armstrong Cable
12.2014 - 05.2015
Sales/Jewelry Associate
T.J. Maxx
09.2014 - 07.2017
Psychology
Slippery Rock University
General Studies
Butler County Community College
High school diploma - undefined
Butler Senior High School