Amanda Howard
Summary
Achieved exceptional sales and customer satisfaction at Wide Open West, WOW, by mastering product knowledge and implementing effective upselling techniques. Mentored Comcast team members, enhancing skills and efficiency. At T-Mobile, surpassed quarterly sales targets through strategic prospecting and exemplary customer service. Skilled in inbound sales and building customer relationships, demonstrating a commitment to results and team development.
Overview
10
10
years of professional experience
Work History
Inbound Sales Representative
Wide Open West, WOW
05.2023 - Current
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Implemented upselling techniques to increase revenue and move products
Subject Matter Expert
Comcast
01.2017 - 07.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Facilitated product development with implementation of standard best practices.
Team of Experts Rep
Tmobile
05.2014 - 01.2017
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.
Education
No Degree - Human Resources Management
Elizabethtown Community And Technical College
Elizabethtown, KYNo Degree - Business Administration And Management
Ashford University
San Diego, CASkills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
- Product Knowledge
- Sales Reporting
- Sales Training
- Inbound Call Management
- Cold-calling
Awards and Recognitions
Wide Open West: Won vacation voucher award for top sales in you tube tv contest
Wide Open West: Won trip to Las Vegas and Presidential Club award for top sales performance
Comcast: Won top sales award consecutive months in home security and sales
Comcast: Won Elite awards in top sales
Tmobile: Won awards for top performance consecutive months
Timeline
Inbound Sales Representative
Wide Open West, WOW
05.2023 - Current
Subject Matter Expert
Comcast
01.2017 - 07.2023
Team of Experts Rep
Tmobile
05.2014 - 01.2017
No Degree - Human Resources Management
Elizabethtown Community And Technical College
No Degree - Business Administration And Management
Ashford University
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