Elise Grant
St. Louis ,MO
Summary
Dynamic sales professional with a proven track record at Spectrum, excelling in inbound sales and customer relationship building. Skilled in managing high-volume calls and achieving sales goals, I leverage product knowledge and effective objection handling to enhance customer satisfaction and drive revenue growth. Committed to fostering team collaboration and optimizing performance.
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Spectrum
750 NorthWest Plaza Saint Ann, MO 63074
03.2024 - Current
- Engaged with customers to identify needs and recommend appropriate services.
- Managed inbound calls, providing accurate information and resolving inquiries effectively.
- Collaborated with team members to enhance customer experience and streamline processes.
- Documented customer interactions in CRM system for follow-up and reporting purposes.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Maintained compliance with company policies while achieving personal sales goals.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
Retail Sales Supervisor
Lacoste
1155 Saint Louis Galleria St Saint Louis, MO 63117
01.2024 - 04.2025
- Supervised daily operations to ensure optimal team performance and customer satisfaction.
- Trained and mentored sales associates on product knowledge and customer engagement strategies.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and adjust strategies for improved store performance.
Assistant Store Manager
Akira
68 W County Center Dr, Des Peres, MO 63131
07.2022 - 12.2024
- Led team in achieving operational efficiency and enhancing customer service experiences.
- Developed and implemented staff training programs to improve product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimize inventory levels, and drive merchandising strategies.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Collaborated with management to execute marketing initiatives that increased foot traffic and brand awareness.
- Mentored junior staff, fostering a collaborative environment focused on performance improvement and team cohesion.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
No Degree - Business Administration And Management
Saint Louis Community College
St. Louis, MOHigh School Diploma - General Studies
Ritenour High School
9100 Saint Charles Rock Rd Saint Louis, MO 6311406.2017
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
- Data entry skills
- Relationship building
- Quality control procedures
- Product knowledge
- Database entry
- Objection handling
- Lead qualification
- Brand awareness
- Inbound call management
- Sales training
- Pipeline management
Timeline
Inbound Sales Representative
Spectrum
03.2024 - Current
Retail Sales Supervisor
Lacoste
01.2024 - 04.2025
Assistant Store Manager
Akira
07.2022 - 12.2024
No Degree - Business Administration And Management
Saint Louis Community College
High School Diploma - General Studies
Ritenour High School