Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amanda Howard

Corona,CA

Summary

Dynamic travel agent with a proven track record at the Automobile Club of Southern California, excelling in detailed trip planning and client engagement strategies. Expert in crafting personalized itineraries, enhancing client satisfaction through exceptional service and logistical planning. Skilled in managing high-pressure situations while ensuring seamless travel experiences.


Travel professional with solid background in organizing and managing travel arrangements. Known for delivering tailored travel solutions and ensuring client satisfaction. Strong focus on teamwork and adaptability, with keen eye for detail and proficiency to avoid errors and wite-offs.


My experience in travel and sales has lead to luxury vendors inviting me to destinations like Peru, Japan, River Cruises and more to have first hand experiences to sell and teach current and future clients.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Travel Agent

Automobile Club of Southern California
08.2021 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Resolved unexpected travel disruptions, maintaining calm and providing solutions to ensure client satisfaction.
  • Streamlined booking processes, reducing errors and improving efficiency.
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness to all clients.

Supervisor

Tractor Supply
07.2016 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.

Logistics Team Member

Target
02.2006 - 06.2015
  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.

Education

Bachelor of Science - Sociology

California State Polytechnic University, Pomona
Pomona, CA
06-2021

Skills

  • Detailed trip planning
  • Proficiency in travel operations
  • High-pressure settings
  • Travel planning research
  • Comprehensive itinerary management
  • Client engagement strategies
  • International travel coordination
  • Executive travel planning
  • Travel itinerary organization
  • Skilled in Microsoft Office tools
  • Geographic knowledge
  • Flight logistics management
  • Billing practices
  • Multitasking
  • Teamwork

Certification

  • CTA - Certified Travel Associate

Timeline

Travel Agent

Automobile Club of Southern California
08.2021 - Current

Supervisor

Tractor Supply
07.2016 - 08.2021

Logistics Team Member

Target
02.2006 - 06.2015

Bachelor of Science - Sociology

California State Polytechnic University, Pomona

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Amanda Howard