Amanda Hudson
Annapolis,MD
Summary
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand in sales and marketing.
Overview
12
12
years of professional experience
Work History
Vice President of Operations
H & H Contracting Services
Annapolis, MD
11.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
Recruiter
Maxim Healthcare
Millersville, MD
06.2021 - 11.2023
- Devised content strategy to effectively engage target audience's for pediatric and adult clients for non medical homecare and medical homecare.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue in healthcare. By retaining and creating relationships with case managers, discharge planners and physicians within counties such as: Anne Arundel County, Prince Georges County, Baltimore County, Howard County, and Southern Maryland.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Led team of marketing and recruiting professionals, offering mentoring and coaching to build knowledge and skills.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue quarterly and yearly.
- Conducted routine homecare inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Successfully negotiated client contract renewals to create increased revenue with insurance authorizations, long term care insurance.
- Prepared documentation and records for upcoming audits and inspections.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Represented organization to local public by giving presentations and speeches and participating in community events (Job Fairs, Nursing Schools)
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
Director of Culinary Operations
Brightview Senior Living
Annapolis, MD
07.2017 - 06.2021
- Culinary Operations for a multi million dollar senior living company, as well as the biggest community owned within the company.
- Developed unique events for residents and potential residents working with Community Sales Directors.
- Motivated team of 40 employees to maintain high standards of food preparation and efficiency. Such as: Servers, Chefs, and Dishwashers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts.
- Handled escalated resident concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Purchased food and cultivated strong vendor relationships such as: Sysco, Capital Seafood, H & S bakery etc.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize loss and risks continuously maintaining accurate accounts.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed staff schedules and maintained adequate coverage for all shifts.
Catering Supervisor/Chef
Maryland Country Caterers
Owings
01.2013 - 06.2021
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Controlled food costs and managed inventory.
Education
Associate of Arts - Culinary Arts/ Hospitality Management
Anne Arundel Community College
05.2019
High School Diploma -
Southern High School
Harwood, MD05.2014
Skills
- Content Curation
- Personnel Management
- Strategic Initiatives
- Client Relationship Management
- Social Media Platforms
- Business Management and Development In Healthcare
- Healthcare Administrations
- Complex Negotiations with healthcare insurance companies
- Sales Expertise
- B2B Marketing
- Accounts Payable and Accounts Receivable
Timeline
Vice President of Operations
H & H Contracting Services
11.2023 - Current
Recruiter
Maxim Healthcare
06.2021 - 11.2023
Director of Culinary Operations
Brightview Senior Living
07.2017 - 06.2021
Catering Supervisor/Chef
Maryland Country Caterers
01.2013 - 06.2021
Associate of Arts - Culinary Arts/ Hospitality Management
Anne Arundel Community College
High School Diploma -
Southern High School