Amanda Imano
Lompoc,CA
Summary
Dynamic Shift Supervisor known for strong verbal and written communication skills, effective employee training, and a commitment to customer satisfaction. Experienced in managing daily operations and enhancing workplace safety to foster a positive work environment.
Overview
2027
2027
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2018 - Current
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members on operational procedures and best practices.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
Certified Nursing Assistant
Nursecore
2013 - 01.2018
- Assisted patients with daily living activities to promote comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained a clean and safe environment by following infection control protocols.
- Provided emotional support to patients and families, enhancing patient care experience.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Associate of Arts - Liberal Arts And Sciences
Allan Hancock College
Santa Maria, CABachelor of Arts - Deaf Studies
California State University, Northridge
Long Beach, CA05-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Inventory control and record keeping
- Positive attitude
- Strong verbal and written communication
Timeline
Shift Supervisor
Starbucks
06.2018 - Current
Certified Nursing Assistant
Nursecore
2013 - 01.2018
Associate of Arts - Liberal Arts And Sciences
Allan Hancock College
Bachelor of Arts - Deaf Studies
California State University, Northridge