Amanda Irvine
Clifton Park,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Starbucks Manager
Market 32 By Price Chopper
07.2022 - Current
- Manages and motivates employees to be productive and engaged in work.
- Maintains professional, organized, and safe environment for employees and customers.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintains professional and positive demeanor by staying calm when addressing unsatisfied customers.
- Monitors shift changes to uphold successful operations strategies and maximize business success.
Cashier/Greeter
Saratoga County Fair
07.2019 - Current
- Displays friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a positive environment for fellow employees.
- Answers customer questions and provides friendly, attentive service throughout peak times for responsive customer care.
- Greets customers with a smile and provides knowledgeable service.
- Provides customer service by selling admission tickets and distributing programs with a big smile and effectiveness.
Starbucks Bench Manager
Market 32
08.2021 - 07.2022
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Maintained excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted management with perishable inventory, shrink mark outs, and damaged products, ordering, and deliveries.
- Reported issues to higher management immediately
Starbucks Barista
Market 32
08.2019 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote customer connection.
- Maintained regular and consistent attendance and punctuality.
- Listened to customer requests and created an environment which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep on hand supply by notifying of shortages.
- Assisted management with ordering, deliveries, inventory, shrink mark outs, and training new employees.
Waitstaff
Coburg Village Retirement
07.2017 - 07.2019
- Cultivated warm relationships with residents and maintained a positive environment for fellow staff and residents.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
No Degree - Music Performance
Westfield State University
Westfield, MAHigh School Diploma -
Shenendehowa High School
Clifton Park, NY06.2018
Skills
- Brand Management
- Business Planning
- Project Management
- Verbal and Written Communication
- Customer Relationship Management
- Coaching and Mentoring
- Invoice Reconciliation
- Issue and Conflict Resolution
- Upbeat and friendly customer service
Timeline
Starbucks Manager
Market 32 By Price Chopper
07.2022 - Current
Starbucks Bench Manager
Market 32
08.2021 - 07.2022
Starbucks Barista
Market 32
08.2019 - 08.2021
Cashier/Greeter
Saratoga County Fair
07.2019 - Current
Waitstaff
Coburg Village Retirement
07.2017 - 07.2019
No Degree - Music Performance
Westfield State University
High School Diploma -
Shenendehowa High School
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