Neyla Ramirez
Mesa,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Starbucks Manager
ARAMARK, Higher Education
Tempe, AZ
06.2022 - 01.2025
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels via Cater Trax to meet demand without overstocking, reducing waste.
- Led a team of 20 to 35 employees, ensuring high productivity and excellent customer service.
- Directed recruitment, hiring, and training of new staff members.
- Ensured precise counting and balancing of cashier tills.
- Coordinated staff schedules through Kronos to maintain efficient operations.
- Managed opening and closing routines, maintaining high standards of service and security.
Einsteins Bros and Bagels Supervisor
ARAMARK, Higher Education
Tempe, AZ
08.2015 - 06.2022
- Supervised a team of 7 to 15 employees, maintaining productivity and service standards.
- Managed scheduling using Kronos to ensure optimal staffing levels.
- Ensured customer satisfaction through effective management and service.
- Trained new team members to ensure consistent service quality.
Concessions Shift Leader
Phoenix Zoo
Phoenix, AZ
03.2013 - 04.2015
- Ensured product availability by regularly restocking concession stands.
- Performed detailed cashier audits, verifying transaction records for accuracy and adherence to company standards.
- Managed point of sale transactions efficiently during shifts.
- Guaranteed customer satisfaction by delivering exceptional service and support.
Education
High School Diploma -
Mesa High School
Mesa, AZ05-2010
Mesa Community College
Mesa, AZSkills
- Organization and time management
- POS software proficiency
- Complex Problem-solving
- Coaching and mentoring
- Brand management
- Staff management
- Decision-making
- Task delegation
Certification
- ServSafe Certified
- Starbucks Daily Operations Certified
- Starbucks Management Certified
Languages
Spanish
Professional
English
Professional
Timeline
Starbucks Manager
ARAMARK, Higher Education
06.2022 - 01.2025
Einsteins Bros and Bagels Supervisor
ARAMARK, Higher Education
08.2015 - 06.2022
Concessions Shift Leader
Phoenix Zoo
03.2013 - 04.2015
- ServSafe Certified
- Starbucks Daily Operations Certified
- Starbucks Management Certified
High School Diploma -
Mesa High School
Mesa Community College
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