Amanda Ivie
Easley,SC
Summary
With a proven track record at South Carolina Dental Sleep and TMJ and Anderson Pediatric Dentistry, I excel in organizational skills and employee supervision, enhancing office efficiency and exceeding collection goals by fostering a supportive environment and utilizing interpersonal communication to navigate complex situations. Self-motivated professional with experience in pediatric dental care, sleep and TMJ care and medical office and dental office management. Skilled in developing and coordinating operational processes, ensuring compliance with regulatory standards, and providing superior customer service. Adept at building relationships with dental professionals, physicians, staff, and external stakeholders to foster a positive work environment and ensure the delivery of quality services.
Between Anmed and Prisma my entire medical background has been in the pediatrics sector which has allowed extensive growth and knowledge in the pediatrics medical field.
Overview
17
17
years of professional experience
Work History
Practice Manager
South Carolina Dental Sleep and TMJ
Greenville, South Carolina
11.2022 - Current
- Trained new staff on practice policies and procedures while providing ongoing feedback and coaching
- Oversaw financial operations such as budgeting, billing, and collections
- Supervised and provided guidance to staff members, motivating them to perform their best
- Ensured compliance with all applicable laws including HIPAA regulations by implementing best practices in document management
- Utilized data to analyze performance and identify areas for improvement
- Managed daily operations including scheduling appointments, verifying insurance coverage, handling customer inquiries and resolving complaints
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations
- Facilitated communication between providers regarding referral patterns or other administrative issues
- Reported monthly productivity results to providers and staff
- Organized workflow systems to maximize efficiency and productivity in the office environment
- Implemented processes for tracking insurance authorizations, billing practices, collections and claims processing
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
Treatment Coordinator/Front Office Supervisor
Anderson Pediatric Dentistry
Anderson, South Carolina
07.2018 - 11.2022
- Performed root cause analysis for denials received from insurance companies or other payers
- Provided training on coding updates, changes in billing guidelines, and new software applications
- Managed accounts receivable aging report ensuring accurate reconciliation of all transactions
- Negotiated payment terms with vendors while monitoring accounts payable balances regularly
- Reviewed claims documents for accuracy prior to submission for payment processing
- Maintained detailed records of all insurance transactions, including payments, renewals, and cancellations
- Provided guidance and support to team members regarding insurance regulations and requirements
- Achieved collection and production goals consistently, exceeding targets and contributing to company growth
- Demonstrated effective problem solving skills when faced with difficult situations involving clients or family members
- Developed and implemented patient treatment plans utilizing individualized goals and objectives
- Provided direct patient care in a supportive, compassionate, and therapeutic manner
- Maintained accurate records of client progress notes, assessments, evaluations, and treatment plans
- Facilitated communication between medical staff, families, caregivers and other service providers regarding patient's status, progress, needs
- Developed dental treatment plans for patient's specific needs utilizing knowledge of dental terminology and procedures
- Educated patients on financial options available for their treatment plans
- Participated actively in team meetings, sharing ideas that could improve efficiency within the office environment
- Performed administrative tasks such as filing insurance claims, verifying benefits and collecting payments
- Scheduled appointments and maintained and updated appointment calendars
Pediatric Associates of Anderson
Anmed
Anderson, SC
08.2015 - 07.2017
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors to provide information and direct to appropriate personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
- Greeted and checked in patients, updating patient information in computer system.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Practice Operations Specialist
Prisma Health Richland
Greenville, SC
12.2007 - 10.2011
- Prepared written summaries outlining audit results along with recommendations for improvement.
- Developed reports summarizing audit findings and recommendations for management review.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
- Conducted on-site audits of medical facilities to evaluate their performance in accordance with regulatory requirements.
- Managed and trained team members to enhance audit department performance and increase operational efficiency.
- Designed internal control policies to improve audit scores.
- Analyzed medical documents for completeness, accuracy, and compliance with applicable standards.
- Researched applicable laws and regulations regarding healthcare reimbursement policies.
- Collaborated with department managers, staff members, and other stakeholders to develop audit strategies and corrective action plans.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05-2008
Skills
- Employee Work Scheduling
- Administrative Staff Supervision
- Organizational Skills
- Emergency Readiness
- Interpersonal Communication
- Task Prioritization
- Staff training
- Data analysis
- Claims processing
- Team leadership
- Workflow optimization
- Problem solving
- Insurance negotiation
- Audit preparation
- Time management
- ECW, Eaglesoft, Denticon, Epic Software Proficiency
Timeline
Practice Manager
South Carolina Dental Sleep and TMJ
11.2022 - Current
Treatment Coordinator/Front Office Supervisor
Anderson Pediatric Dentistry
07.2018 - 11.2022
Pediatric Associates of Anderson
Anmed
08.2015 - 07.2017
Practice Operations Specialist
Prisma Health Richland
12.2007 - 10.2011
Bachelor of Science - Healthcare Administration
University of Phoenix