Amanda Jackson

• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Answered patients' questions and troubleshot prescription issues.
• Collected co-payments or full payments from customers.
• Supervised 13 pharmacy technicians and coordinated day-to-day assignments.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Set up and modified patient profiles in computer to include current information such as medications and insurance details.

. Disciplined employees, hire/ fire process of team members
. Training of team members and new hires for standard operating procedures of Walgreens

. CPR certified.

. Give immunizations to customers/ team members ( covid 19/ flu vaccines)

. Provide testing for covid 19

. Attended mandatory meetings with store

managers, district manager, regional manager,

and pharmacy manager, making sure team

members are updated with new and existing

changes within walgreens

• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Worked 5 years diligently, alone side pharmacists and team members to ensure best possible outcome for customers and team members.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists