Amanda Jackson
Mobile,AL
Summary
Proven Master Cosmetologist and Insurance Adjuster with a track record of enhancing client satisfaction and streamlining claims processes at Pilot Catastrophe. Specializes in client consultation and claims investigation, leveraging cosmetology expertise and insurance knowledge to build strong relationships and solve complex problems. Achieved significant client retention through exceptional service and efficient caseload management. Hardworking and passionate job seeker with strong organizational skills, looking to change careers, and eager to secure entry-level Office/Clerical position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Insurance Adjuster
Pilot Catastrophe
10.2022 - 09.2024
- Collaborated with other departments within organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Monitored ongoing construction projects related to insured properties, ensuring compliance with contract terms and adherence to timelines for repairs or replacements.
- Directed claims negotiations within allowable limit of $10,000 and supported successful litigations for advanced issues.
Master Cosmetologist
Self Employed
01.2006 - Current
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Attended industry conferences and workshops to remain current on evolving trends, enhancing service offerings within salon.
- Ensured optimal workplace safety by adhering to state regulations and best practices throughout daily operations.
- Enhanced client satisfaction by providing personalized consultations and tailored hair services.
- Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
- Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
- Expanded skillset by completing advanced training courses in specialized areas such as hair extensions and color correction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained regular client list and successfully handled walk-in customers.
Education
Diploma Medical Practice Management - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2014
High School Diploma -
John L Leflore Preparatory Acad
Mobile, AL05.1999
Skills
- Friendly Communication
- Telephone Etiquette
- Organizational abilities
- Proficient in Microsoft Office including Excel and PowerPoint
- Knowledgeable in Health Insurance claims processing
- Medical Terminology
- Customer Service
- Time Management
- Complex Problem-Solving
Basketball, reading, traveling, crocheting in my spare time.
I love the game of basketball, and I love to read to learn new things. I travel and crochet for stress relieving, and to keep my mind sharp.
Timeline
Insurance Adjuster
Pilot Catastrophe
10.2022 - 09.2024
Master Cosmetologist
Self Employed
01.2006 - Current
Diploma Medical Practice Management - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
John L Leflore Preparatory Acad
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