Amanda Jaeger
Sheboygan,WI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent customer service and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinic Lead/ ABO Optician
Sheboygan Family Eye Care
Sheboygan, WI
04.2016 - Current
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
FedEx Delivery Driver/Front Office Manager
Adaka Services, Inc.
Sheboygan, WI
01.2009 - 04.2016
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees, payroll.
- Monitored and tracked budgets and expenses.
Wisconsin Trader/Kohler Gardner
Shops At WoodLake Kohler
Kohler, WI
10.2012 - 03.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Medical Historian
Biolife Plasma Services
Sheboygan, WI
09.2001 - 01.2008
- Used personal protective equipment correctly to protect coworkers and patients.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
No Degree - Administrative Assistant Training Certification
Penn Foster Career School
Scranton, PA05.2025
No Degree - Opticianry/ABO
UW Oshkosh/Fond Du Lac
Online11.2023
High School Diploma -
South High School
Sheboygan, WI06.2001
Skills
- Order Preparation
- Product Upselling
- Insurance Verification
- Insurance Billing
- Computer Skills
- Customer Service
- Attention to Detail
- Billing Processing
- Interpersonal Communication
- Multitasking
Certification
- Certified ABO Optician
- Administrative Assistant Training Courses
Timeline
Clinic Lead/ ABO Optician
Sheboygan Family Eye Care
04.2016 - Current
Wisconsin Trader/Kohler Gardner
Shops At WoodLake Kohler
10.2012 - 03.2013
FedEx Delivery Driver/Front Office Manager
Adaka Services, Inc.
01.2009 - 04.2016
Medical Historian
Biolife Plasma Services
09.2001 - 01.2008
No Degree - Administrative Assistant Training Certification
Penn Foster Career School
No Degree - Opticianry/ABO
UW Oshkosh/Fond Du Lac
High School Diploma -
South High School