Amanda Jennings
Norwood,PA
Summary
Outgoing Office Coodinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Coordinator
Main Line Healthcare Family Medicine in Bryn Mawr
11.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Reconciled account files and produced monthly reports.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed weekly office deposits
Patient Care Technician
Paoli Hospital
10.2019 - 11.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Medical Assistant
Main Line Healthcare Family Medicine in Bryn Mawr
06.2017 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Medical Assistant Certification - Medical Assistant
All State Career School
Essington03.2017
Associate of Applied Science - Healthcare Managment
Gwynedd Mercy University
Gwynedd Valley, PA05.2016
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Administrative Support
- Scheduling
- Records Management
- Budgeting and finance
- Clinical Support
- Medication Prior Authorizations
- Diagnostic Imaging Pre Certifications
- Mail handling
- Vendor Relations
- Office Equipment Maintenance
- Calendar Management
Accomplishments
Great Catch Winner 2019 as a Medical Assistant
Great Catch Winner 2023 as an Office Coordinator
Certification
Certified Clinical Medical Assistant, NHA, March 2022
American Heart Association CPR Certified BLS, November 2022
Timeline
Office Coordinator
Main Line Healthcare Family Medicine in Bryn Mawr
11.2022 - Current
Patient Care Technician
Paoli Hospital
10.2019 - 11.2022
Medical Assistant
Main Line Healthcare Family Medicine in Bryn Mawr
06.2017 - 10.2019
Certified Clinical Medical Assistant, NHA, March 2022
American Heart Association CPR Certified BLS, November 2022
Medical Assistant Certification - Medical Assistant
All State Career School
Associate of Applied Science - Healthcare Managment
Gwynedd Mercy University
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