Amanda Jimenez
Staten Island,NY
Summary
Experienced healthcare professional with a strong background in patient access roles. Dedicated to ensuring seamless patient admissions and precise data management. Collaborates effectively with multidisciplinary teams and thrives in dynamic healthcare environments. Recognized for exceptional communication skills and unwavering attention to detail.
Overview
2025
2025
years of professional experience
Work History
Patient Access Representative
SIUH- Northwell Health Hospital
04 2019 - Current
- Answered multi-line phone line systems, directing calls to clinical staff
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
Patient Service Representative
City MD
08 2015 - 12 2016
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted patients in filling out check-in and payment paperwork.
Medicine Technician
The Brielle At Seaview
12.2016 - 10.2020
- Administered doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Attending to medical staff & family members.
- Utilized specialized software systems for efficient prescription processing, inventory management, and patient records maintenance.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY06.2015
Skills
- Health Insurance verification and Eligibility
- Multi-Line Phone Proficiency
- Soarian, Sunrise, Data Entry,& Epic ( Registration Intake )
- Microsoft word/Excel expert
- Patient transfer coordination
- Medical Terminology
- Problem-solving
- Payment processing (Co-Pays/ Deductibles)
- Database administration
- Healthcare experience
- Confidentiality compliance
- Data entry
Timeline
Medicine Technician
The Brielle At Seaview
12.2016 - 10.2020
Patient Access Representative
SIUH- Northwell Health Hospital
04 2019 - Current
Patient Service Representative
City MD
08 2015 - 12 2016
High School Diploma -
New Utrecht High School
Similar Profiles
Emanie CruzEmanie Cruz
Ancillary Support Associate at SIUH-Northwell Health HospitalAncillary Support Associate at SIUH-Northwell Health Hospital
LUCIA NICOSIALUCIA NICOSIA
ADMINISTRATIVE ASSISTANT at Northwell Health Physician Partners, SIUHADMINISTRATIVE ASSISTANT at Northwell Health Physician Partners, SIUH
Alyssa MatulaAlyssa Matula
Financial Operations Analyst at Northwell Health - SIUHFinancial Operations Analyst at Northwell Health - SIUH