Amanda Johnson
Summary
Dedicated customer service professional skilled in conflict resolution and client relations. Committed to delivering positive customer experiences while managing complex transactions, ensuring accuracy and efficiency in all interactions.
Overview
1
1
Certification
26
26
years of professional experience
Work History
REALTOR
Better Homes and Gardens Real Estate – Elliott Coastal Living
North Myrtle Beach, South Carolina
02.2021 - Current
- Delivered exceptional customer service, guiding buyers and sellers through every stage of the real estate process to ensure smooth transactions.
- Cultivated strong client relationships, generating increased referrals and future business opportunities.
- Coordinated contracts, inspections, financing deadlines, and closing schedules, ensuring detailed and accurate records were maintained.
- Resolved challenges by collaborating with lenders, attorneys, inspectors, and clients to ensure timely progress of transactions.
General Manager
Flynn's Irish Tavern
North Myrtle Beach, SC
03.2001 - 01.2021
- Directed daily operations of busy, customer-focused restaurant, maintaining smooth service and high guest satisfaction.
- Led and trained team of over 10 employees, fostering positive culture that enhanced collaboration and team morale.
- Resolved customer concerns with professionalism and empathy, resulting in consistently high customer satisfaction ratings.
- Maintained payroll records and enforced health and safety regulations, achieving compliance and supporting operational efficiency.
Education
Career Diploma - Medical Billing & Coding Program
Penn Foster Career School
Scranton, PA (online)03-2025
South Carolina Pre Licensing And Advanced Licensing - Real Estate
Pinnacle Real Estate Academy
Myrtle Beach, SC03-2020
Career Diploma - Dual Medical Billing And Coding Certification
AMBCI
Orem, UT (online)09-2026
Skills
- client relations management
- customer retention
- record keeping
- File organization and scheduling
- Microsoft Office applications proficiency
- conflict resolution
- problem solving
- detail orientation
- active listening
- teamwork skills
- independent remote work proficiency
- email communication
Certification
- NHA Certified Billing & Coding Specialist (CBCS), South Carolina Real Estate License
Professional Experience
- Managed client relationships and maintained clear communication throughout the service process.
- Resolved customer concerns quickly and professionally.
- Coordinated multiple priorities, deadlines, and customer requests.
- Trained and supported team members to maintain strong service standards.
Timeline
REALTOR
Better Homes and Gardens Real Estate – Elliott Coastal Living
02.2021 - Current
General Manager
Flynn's Irish Tavern
03.2001 - 01.2021
Career Diploma - Medical Billing & Coding Program
Penn Foster Career School
South Carolina Pre Licensing And Advanced Licensing - Real Estate
Pinnacle Real Estate Academy
Career Diploma - Dual Medical Billing And Coding Certification
AMBCI