Amanda Jones
Leavenworth,WA
Summary
Experienced with patient financial assistance and insurance navigation. Utilizes knowledge of billing systems to resolve financial discrepancies and support patient needs. Track record of effective communication and problem-solving in high-pressure situations.
Professional advocate with strong background in healthcare finance, delivering results-driven solutions. Skilled in navigating insurance claims, patient billing, and financial counseling. Valued team player known for adaptability, effective communication, and problem-solving. Proven ability to support patients through complex financial processes while ensuring compliance and accuracy.
Overview
4
4
years of professional experience
Work History
Patient Financial Advocate
IRRG
05.2023 - Current
- Manage a growing caseload of claims, ensuring accurate coverage and timely payment
- Educate patients on their claims and financial responsibilities, particularly in self-pay scenarios or when their assistance is required for claim resolution
Clinic Services Specialist
Legacy Good Samaritan/Cardiology
02.2022 - 01.2023
- Handled check-in procedures efficiently.
- Ensured precise management of patient information by reviewing and inputting data into Epic.
- Scheduled patient appointments across multiple locations, optimizing clinic operations
- Prepared daily appointment files, ensuring smooth clinic workflow
PAS Specialist/COVID Team Lead
OHSU/Integrated Health Systems
03.2021 - 01.2022
- Provided exceptional customer service, efficiently managing new patient scheduling.
- Checked patients in, verified patient identifiers, safeguarding privacy and addressing any discrepancies
- Oversaw daily management at COVID vaccination centers, maintaining smooth processes.
- Collaborated with clinical teams and managers, ensuring seamless coordination
- Handled patient admissions, ensuring all issues were resolved quickly.
Education
N/A - Series 6, Series 63 Licenses
University Of Phoenix
Portland, OR2003
Highschool diploma -
Silverton Highschool
Silverton, OR2000
Skills
- Epic Systems Proficiency
- Strong Communication Skills
- Problem-solving and complaint resolution
Hobbies and Interests
Hiking, Kayaking, Paddleboarding, Meditation, yoga
Additional Information
Prior to working directly in hospitals/healthcare I worked in marketing for a nursing home facility and an eating disorder center which I enjoyed very much. My career path started in finances, I was a teller at 16 and was an assistant manager by 23. My goal is to grow within a company and get back into a management
Timeline
Patient Financial Advocate
IRRG
05.2023 - Current
Clinic Services Specialist
Legacy Good Samaritan/Cardiology
02.2022 - 01.2023
PAS Specialist/COVID Team Lead
OHSU/Integrated Health Systems
03.2021 - 01.2022
N/A - Series 6, Series 63 Licenses
University Of Phoenix
Highschool diploma -
Silverton Highschool