Amanda Jones
Zachary,LA
Summary
Achiever. I admire professional achievement and growth for myself and those around me. Past my collegiate career, I was granted opportunities to work in various settings that yielded my current work ethic, being detailed orientated, focused and mindful to those nearest me. These opportunities guided my insight, capabilities and attitude towards being an exceptional employee and pleasant coworker. I am seeking to commit to a financial organization that believes in the growth of their employees while having the opportunities to learn and expand within the organization.
Overview
14
14
years of professional experience
Work History
Card Solutions Specialist
North Bay Credit Union
11.2024 - Current
- Support audits, quality assurance reviews, and ensure readiness for compliance examinations.
- Communicate effectively with internal departments (Compliance, Risk, Product, IT) to resolve issues and streamline processes.
- Experience with ACH, wire, and check payments and exception processing.
- Act as a primary operational contact for fintech partners, ensuring seamless execution of co-branded card and payment programs.
- Participate in testing efforts for new fintech features, card program updates, and system enhancements.
- Maintain accurate logs of issue resolutions, change requests, and support activities.
- Processed ACH files in a timely and efficient manner
- Process all domestic and international wires for NBCU and Fintech partners
- Collaborate with team members daily to successful execute daily tasks and duties
- Participate on various team calls with project managers, Mastercard Implementation managers, card vendors and affiliates
Associate Insurance Underwriter
AmWins Access Insurance Services, LLC
08.2022 - 08.2024
- Review submissions information required to issue new or renewal quotes
- Assist in accounting procedures such as invoicing
- Rate and prepare new or renewal quotes for commercial clients as directed by Underwriter
- Data entry into multiple Internet based systems
- Review of and handling of inspection recommendations and discrepancies
- Prioritized renewals, change requests, endorsements per date and urgency status
- Converse with carrier underwriters for underwriting considerations for renewals
- Assist team with new business quotes
- Converse with numerous agent regarding risks and underwriting guidelines to potential binding relationships
Kindergarten Teacher
City of Baker School System
08.2021 - 08.2022
- Teach grade specific content to Kindergarten Students
- Create a safe classroom environment
- Collaborate with fellow teachers on lesson plans, curriculum changes, professional development, etc.
- Maintain a positive relationship with parents regarding students' progress
Associate Insurance Underwriter
Summit Consulting-Great American Insurance Group
07.2018 - 02.2021
- Conduct initial account review for completeness
- Binding coverage, such as payroll, federal id's, number of employees, ownership breakdown, prior carrier loss history, additional named insured information, state approved exclusion/inclusion forms and etc. from various insurance agents and agencies
- Servicing existing policies to retain healthy book of business and account retention.
- Adhering to all state guidelines and policy traits to bind state approved Workman Compensation policies
Electronic Funds Transfer Processor
LA Capitol Federal Credit Union
08.2014 - 07.2018
- Process share draft transactions daily, including La Oops, pending NSF's, final return file, ushering in next day Federal Reserve files for nightly processing.
- Process ACH desk and its entirety (exceptions, outages, balancing, compiling return file)
- Process domestic/international wires from various channels including online and in branch.
- Process outgoing Real Estate Wires to Title companies and external financial institutions
- Process payroll distributions
Teller/Financial Service Representative
Feliciana Federal Credit Union
09.2011 - 08.2014
- Process all basic teller duties, including deposits, withdrawals, payments, vault balancing, cashier/money order distributions, etc
- Promoting new financial products to existing members, such as signature loans, credit cards, checking accounts and etc
- Conduct share branching transactions while maintaining members confidential information across participating credit unions.
- Open new accounts while following credit unions level of acceptance, pulling credit reports, discussing members goals and offering products tailored to members needs.
- Close accounts requested by members and also investigating why the need to do so.
- Cross trained with ACH processor on ACH duties, Share draft processing, repossessions, account research, and GL balancing.
Education
Bachelor of Science - Family and Consumer Science-Concentration: Child Development
Southern Agricultural & Mechanical University
Baton Rouge, LA07.2009
Skills
- Data entry
- Product knowledge
- Customer relationship management
- Creative solutions
- Adaptive to necessary change
- Attention to detail and cross referencing for accuracy
Accomplishments
Wire Transfer Certificate- April 2025
Created Wire Resource-Non Connected BIC's and NBCU-April 2025
Used Microsoft Excel to track Fintech card details via spreadsheets
Hobbies and Interests
Baking cakes and deserts, Home Arts and crafts
CONTACT
- PHONE: 225.937.3110
- EMAIL: mandykjones11@gmail.com
Employment Gap
LaCapitol Federal Credit Union
Baton Rouge, LA
Operations Processor II
August 2024-November 2024
I was offered a fully remote position from this former employer. Due to a major personal pivotal change, I accepted this position to adapt. While employed with LaCapitol, I was offered a position from a second previous supervisor, whom is my current employer. Specific details can be given pertaining to my shortened time with LaCapitol Federal Credit Union.
Timeline
Card Solutions Specialist
North Bay Credit Union
11.2024 - Current
Associate Insurance Underwriter
AmWins Access Insurance Services, LLC
08.2022 - 08.2024
Kindergarten Teacher
City of Baker School System
08.2021 - 08.2022
Associate Insurance Underwriter
Summit Consulting-Great American Insurance Group
07.2018 - 02.2021
Electronic Funds Transfer Processor
LA Capitol Federal Credit Union
08.2014 - 07.2018
Teller/Financial Service Representative
Feliciana Federal Credit Union
09.2011 - 08.2014
Bachelor of Science - Family and Consumer Science-Concentration: Child Development
Southern Agricultural & Mechanical University
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