Amanda JONES
Memphis,TN
Summary
Dynamic Medical Receptionist with extensive experience at Memphis Dermatology, excelling in patient relations and appointment scheduling. Proven ability to enhance workflow efficiency and reduce no-shows through effective reminder systems. Skilled in HIPAA compliance and insurance verification, fostering a welcoming environment while delivering compassionate customer service.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Memphis Dermatology
09.2019 - 12.2025
- Scheduled patient appointments and managed front desk operations efficiently.
- Processed patient intake forms and verified insurance information accurately.
- Assisted in maintaining electronic health records using practice management software.
- Communicated effectively with patients to address inquiries and concerns promptly.
- Implemented office procedures to enhance workflow and reduce wait times.
- Trained new reception staff on office protocols and customer service standards.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Medical Receptionist
Mid South Retina
Memphis, TN
04.2014 - 08.2019
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
Medical Receptionist
Hamilton Eye
Memphis, TN
07.2009 - 04.2014
- Coordinated with medical staff to ensure smooth patient flow throughout the clinic.
- Monitored inventory of medical supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06.2026
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Patient relations
- Medical billing
- EMR / EHR
- Referral verification
- Paperwork coordination
- Patient callbacks
- Customer service
- Time management
- Adaptable and flexible
- Patient referral
- Insurance authorizations
- Scheduling tests and procedures
Timeline
Medical Receptionist
Memphis Dermatology
09.2019 - 12.2025
Medical Receptionist
Mid South Retina
04.2014 - 08.2019
Medical Receptionist
Hamilton Eye
07.2009 - 04.2014
Bachelor of Science - Business Administration
University of Phoenix