AMANDA JONES
Statesville,US
Summary
Experienced restaurant manager with 5 years in the fast-food industry, specializing in optimizing operations and enhancing customer satisfaction. Demonstrates strong time management, food preparation, and retail sales skills, consistently improving team efficiency and service quality. Passionate about creating seamless dining experiences and ready to contribute innovative solutions to future roles.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
Cook-out
Mooresville, NC
12.2024 - Current
- Led team in daily operations, ensuring efficient service delivery and customer satisfaction.
- Established quality control measures to maintain high food safety standards across the location.
- Mentored new managers on operational best practices and employee engagement strategies.
- Streamlined processes for order fulfillment, resulting in improved speed of service during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Cashier
Cook Out Restaurants
Mooresville, NC
09.2023 - 12.2023
- Efficiently took guest orders and relayed them to the kitchen, ensuring accurate meal preparation.
- Prepared drinks and ensured customers received all items, enhancing overall satisfaction.
- Restocked station and prepped for next shift, maintaining seamless operational flow.
Manager
Sonic Drive-In
Mooresville, NC
04.2019 - 06.2022
- Managed team of crew members, ensuring accurate orders and timely service.
- Trained new employees on food procedures and station tasks, enhancing team efficiency.
- Monitored equipment temperatures and labor costs, maintaining operational standards.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Motivated team to achieve high performance, resulting in improved customer satisfaction.
Waitress
Waffle House
Mooresville, NC
10.2021 - 02.2022
- Greeted guests, ensured timely delivery of drinks and silverware, and took accurate orders.
- Delivered food promptly, checked for accuracy, and provided all necessary items.
- Maintained high customer satisfaction through attentive service and quick problem resolution.
Hostess
Cracker Barrel Old Country Store
Mooresville, NC
09.2018 - 03.2019
- Seated guests efficiently, balancing server workload, ensuring smooth dining flow.
- Maintained a clean, organized station, enhancing guest experience and operational efficiency.
- Collaborated with team to manage high-traffic periods, reducing wait times.
- Ensured accurate seating arrangements, preventing server overload and improving service quality.
Hostess
Sports Page
Mooresville, NC
08.2017 - 12.2017
- Enhanced guest experience through attentive service and effective communication.
- Greeted and seated guests efficiently, reducing wait times and enhancing overall customer satisfaction.
- Managed guest flow and seating arrangements, ensuring optimal table turnover and operational efficiency.
- Worked closely with waitstaff and kitchen team to coordinate timely service, improving guest dining experiences.
Education
General Education Diploma -
South Iredell High School
Skills
- Restaurant management
- Leadership
- Teamwork
- Customer relationship management
- Multitasking
- Cooking
- Food preparation
- Food hygiene
- Organization
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Conflict resolution
- Employee onboarding
Certification
ServSafe
Timeline
Manager
Cook-out
12.2024 - Current
Cashier
Cook Out Restaurants
09.2023 - 12.2023
Waitress
Waffle House
10.2021 - 02.2022
Manager
Sonic Drive-In
04.2019 - 06.2022
Hostess
Cracker Barrel Old Country Store
09.2018 - 03.2019
Hostess
Sports Page
08.2017 - 12.2017
General Education Diploma -
South Iredell High School