Samantha Sholar
Statesville,North Carolina
Overview
3
3
years of professional experience
Work History
Manager
Autobell
Mooresville, NC
08.2022 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated 10-15 employees each shift to be productive and engaged in work.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Leader
Foodlion Grocery Store
Statesville, NC
08.2020 - 08.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Mentored junior customer service representatives, providing guidance on best practices and fostering professional development within the team.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
Education
Bachelor of Science - Exercise Science
Appalachian State University
Boone, NC05.2026
Skills
- Staff Development
- Performance Management
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Manager
Autobell
08.2022 - 01.2024
Customer Service Leader
Foodlion Grocery Store
08.2020 - 08.2021
Bachelor of Science - Exercise Science
Appalachian State University