Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Sholar

Statesville,North Carolina

Overview

3
3
years of professional experience

Work History

Manager

Autobell
08.2022 - 01.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated 10-15 employees each shift to be productive and engaged in work.
  • Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Customer Service Leader

Foodlion Grocery Store
08.2020 - 08.2021
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Mentored junior customer service representatives, providing guidance on best practices and fostering professional development within the team.
  • Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.

Education

Bachelor of Science - Exercise Science

Appalachian State University
Boone, NC
05.2026

Skills

  • Staff Development
  • Performance Management
  • Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

Manager

Autobell
08.2022 - 01.2024

Customer Service Leader

Foodlion Grocery Store
08.2020 - 08.2021

Bachelor of Science - Exercise Science

Appalachian State University

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Samantha Sholar