Amanda Joyner
Bailey,NC
Summary
Hardworking team leader focused on completing work quickly to consistently exceed targets. Accustomed to taking on challenging tasks; dedicated to business success. Motivated and ready to learn and grow
Overview
9
9
years of professional experience
Work History
Salon Manager
Tammy's Salon
Bailey, NC
02.2016 - 02.2017
- Maintained robust schedule of client appointments and continuously high referral rates
- Updated and maintained customer information records to detail beauty services provided and client preferences
- Resolved guest complaints and ensured customer satisfaction
- Kept work station clean, neat, and presentable with regularly sanitized tools
Cashier/Stocker
Piggly Wiggly
Bailey, NC
03.2017 - 02.2019
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Collected payment for customer purchases
- Solved complaints by customers and issued credits for returned merchandise
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Bagged and packaged customer orders and purchases
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Ordered, stocked, and rotated aisles and departments
- Greeted customers and provided prompt and friendly service
- Returned non-purchased products to shelves and performed general merchandising functions
- Assisted customers with locating items, answered questions, and provided directions
- Maintained a salad bar while preparing food
- Provided feedback to store management on products, shortages, and damages
- Trained employees
Cleaner/Manager
Merry Maids
Wilson, NC
02.2019 - 05.2021
- Dusted and wiped light fixtures, windowsills, and baseboards
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces
- Cleaned assigned rooms per hospitality standards and guidelines
- Notified management of restocking needs for supplies, linens, and consumables
- Reported damages observed while cleaning
- Received consistently positive guest feedback for room cleanliness and service quality
- Developed techniques to reduce team cleaning time while upholding established quality guidelines
- Replaced linens and sanitized blankets, bedsheets, and pillow covers
- Reported on supply inventory status and equipment maintenance needs
- Gathered and emptied trash
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
- Done scheduling and told workers what was needed and where to go
- Sold services
- Put in data and payment on a computer
- Answered phones
- Helped company do their payments
- Ran company while owners went on vacation
- Trained employees
BDC Service Representative
Hubert Vester Auto Group
Wilson, North Carolina
06.2022 - 11.2023
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Performed data entry of customer information into computer system.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints and issues in an efficient manner.
- Explained warranty coverage to customers as needed.
- Facilitated communication between technicians, sales personnel, and customers.
- Participated in team meetings to discuss best practices for BDC operations.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Cross-sold additional products and services to purchasing customers.
Car Sales Assistant
Hubert Vester Chevrolet
Wilson, NC
11.2023 - Current
- Greeted customers and provided product information.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Advised customers on financing options and warranties available for their purchase.
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Provided follow-up customer service after a car sale was completed.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Showcased vehicle features and took customers on test drives in local area.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Followed up with customers to build long-term relationships and successful referrals.
Education
GED -
Nash community college
Nashville, NC05.2017
Skills
- Customer service
- Employee relations
- Organization
- Planning
- Coordination
- Creative thinking
- Multitasking
- Verbal communication
- Research
- Problem-solving
- Training
- Call center experience
- Inbound and outbound calls
- Closing deals
- Cold-calling
- Negotiation and sales strategy
- Upselling strategies
- Competitive
- Follow-up skills
- Performance Tracking
- Script use
- Positive Attitude
Timeline
Car Sales Assistant
Hubert Vester Chevrolet
11.2023 - Current
BDC Service Representative
Hubert Vester Auto Group
06.2022 - 11.2023
Cleaner/Manager
Merry Maids
02.2019 - 05.2021
Cashier/Stocker
Piggly Wiggly
03.2017 - 02.2019
Salon Manager
Tammy's Salon
02.2016 - 02.2017
GED -
Nash community college