Amanda Jude
Debord,KY
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology Inc
12.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
SRNA
Martin County Health Care
11.2014 - 08.2020
- Assisted with smooth recoveries by administering step-down medications and fluids.
- Administered post-anesthesia medications or fluids to support patients' cardiovascular systems.
- Managed emergency situations by initiating or participating in cardiopulmonary resuscitation.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
High School Diploma - Business Administration
Sheldon Clark High School
Inez, KYMedical - Medical Assisting
Mayo Technical College
Paintsville, KYPhlebotomy Certification - Phlebotomy
Ashland Community And Technical College
Ashland, KY10.2021
State Registered Nurse Aide - Nursing
Mayo Technical College
Paintsville, KY08.2013
Skills
- Account Management
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Report Preparation
- Active Listening
- Customer Service
- Customer Data Confidentiality
- Critical Thinking
- Document and Records Management
- Microsoft Windows
- Call Center Operations
- Research
- Coordination
- Grammar
- Citrix
- Documentation
- Prioritization
Timeline
Customer Service Representative
General Dynamics Information Technology Inc
12.2022 - Current
SRNA
Martin County Health Care
11.2014 - 08.2020
High School Diploma - Business Administration
Sheldon Clark High School
Medical - Medical Assisting
Mayo Technical College
Phlebotomy Certification - Phlebotomy
Ashland Community And Technical College
State Registered Nurse Aide - Nursing
Mayo Technical College
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