Amanda Kane
Phoenix,AZ
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Owner/Production Operator
Amanda's In Home Grooming
Phoenix, AZ
03.2001 - Current
- Developed grooming schedules to meet client needs efficiently.
- Implemented safety protocols for handling pets during grooming sessions.
- Created marketing campaigns to attract new customers.
- Resolved client concerns and provided solutions promptly and professionally.
- Cultivated client relationships through personalized communication and follow-ups.
- Maintained cleanliness and organization of grooming workspace consistently.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Operated grooming equipment for safe and efficient pet care.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Maintained cleanliness and organization of grooming area and tools.
- Monitored pet behavior to ensure a calm environment during sessions.
- Communicated with pet owners regarding grooming services and care instructions.
- Conducted routine maintenance checks on grooming equipment for optimal performance.
- Conducted regular maintenance checks on machines used in the production process including lubrication tasks and minor repairs.
Stagehand
NRG Staging
Phoenix, Arizona
06.2019 - 08.2024
- Set up staging equipment for various live events and productions.
- Operated lighting and sound systems during performances and rehearsals.
- Assisted in loading and unloading equipment for events at diverse venues.
- Collaborated with crew members to ensure timely event preparations.
- Maintained inventory of staging materials and tools for efficient operations.
- Followed safety protocols to minimize risks during setup and breakdown processes.
- Supported technical rehearsals by managing stage cues and transitions smoothly.
- Set up and tore down stage sets, lighting, rigging and sound equipment.
- Loaded and unloaded equipment from trucks.
- Rigged lights, curtains, scenery and other pieces for shows and events.
- Assisted with the installation of audio-visual systems in venues.
- Placed furniture, platforms, risers or any necessary items required for a show and event.
- Assisted in stage and technical setup and breakdown for performances.
- Built and decorated props and set pieces according to supervisor instructions.
- Maintained cleanliness of backstage area before, during and after productions.
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
- Inspected cables, wires and rigging points regularly for wear or damage.
- Installed temporary power sources when needed.
- Collaborated with team to monitor performances and move props and set pieces at appropriate cues.
- Set up tables and chairs for meetings according to layout plans.
- Calibrated audio, lighting and recording equipment to keep operational for each show.
- Performed basic maintenance on equipment to ensure proper working order.
- Installed lighting and sound systems, configuring according to specific production requirements.
- Operated stage curtains and backdrops, enhancing visual elements of performances.
- Engaged in loading and unloading of theatrical equipment, adhering to efficient logistical practices.
- Conducted pre-show checks to identify and address any technical issues, guaranteeing flawless performances.
- Provided technical support during live events, resolving issues promptly to avoid disruptions.
- Participated in technical rehearsals, providing support to ensure smooth execution of performances.
- Assisted in costume and prop management, ensuring accurate placement and availability during shows.
- Facilitated communication between stage crew and production management, ensuring alignment of tasks.
- Facilitated quick scene changes under high-pressure environments, maintaining flow of performances.
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
- Analyzed client requests to determine and locate needed information.
Retail Sales Associate
Cracker Barrell Old Country Store
Phoenix, AZ
06.2015 - 09.2018
- Assisted customers with product selection and provided recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained merchandise displays to ensure visual appeal and organization.
- Stocked shelves and replenished inventory as needed throughout the day.
- Collaborated with team members to enhance customer service experiences.
- Handled customer inquiries and resolved issues promptly and courteously.
- Educated customers about store policies, products, and services offered.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed returned merchandise according to company policies.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
- Assisted in the preparation and execution of physical inventory counts.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Placed special orders or called other stores to find desired items.
Lead Cashier
Circle K
Phoenix, AZ
04.2011 - 06.2015
- Supervised daily cash handling procedures for accuracy and efficiency.
- Trained new cashiers on point-of-sale systems and customer service standards.
- Managed cash register operations during peak hours to ensure smooth transactions.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Ensured compliance with company policies regarding cash management and security.
- Greeted customers and provided excellent customer service.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Handled escalated customer service issues professionally and courteously.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Organized backroom operations including receiving, storing, restocking merchandise.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ 08.2006 - 05.2008
Skills
- Budgeting and financial management
- Lighting and sound operation
- Team collaboration
- Time management
- Sales leadership
- Service quality assurance
- Negotiation
- Inventory audits
- Display building
- Discount application
- Friendly and outgoing
- Positive and professional
- Crisis management
- Small business operations
- Scheduling appointments
- Attention to detail
- Client engagement
- Professional scissor skills
- De-matting and De-shedding
- Gentle restraint methods
- Flexible schedule
- Product knowledge and sales
- Cleanliness and sanitation
- Skin and coat care
- Sanitary area trimming
- Coat detangling
- Appointment scheduling
- Teeth cleaning
- Ear cleaning and plucking
- Flea dip application
- Safety precautions and measures
- Breed-specific grooming
- Proper bathing procedures
- Grooming tool maintenance
- Customer service
- Patience and empathy
- Safe nail trimming
- Phone and email etiquette
- Safe lifting techniques
- Advanced styling techniques
- Basic accounting
- Canine behavior
- Lighting operation
- Canine and feline anatomy
- Stage setup
- Prop handling
- Stage communication
- Physical strength
- Set lighting
- Adaptability under pressure
- Audiovisual equipment
- Set construction
- Load-in and load-out
- Managing props
- Audio systems
- First aid training
- Special effects- lasers and pyrotechnics
- Quick changeovers
- Multitasking Abilities
- Self motivated
- Cash drawer balancing
- POS system operation
- Teamwork
- Professional appearance
- Store opening and closing
- Visual display arrangement
- Cash handling
- Stocking and receiving
- Product demonstrations
- Price tagging
- Retail store operations
- Suggestive selling
- Phone etiquette
- Sales goals attainment
Timeline
Stagehand
NRG Staging
06.2019 - 08.2024
Retail Sales Associate
Cracker Barrell Old Country Store
06.2015 - 09.2018
Lead Cashier
Circle K
04.2011 - 06.2015
Associate of Applied Science - Nursing
Maricopa Community Colleges, Paradise Valley Community College
08.2006 - 05.2008
Owner/Production Operator
Amanda's In Home Grooming
03.2001 - Current