Amanda Karagianis
Santa Ana,CA
Summary
Experienced healthcare coordinator prepared for this role. Skilled in scheduling, patient communication, and managing medical records. Strong focus on collaboration and achieving results, adaptable to changing needs. Reliable, efficient, and capable of maintaining high standards in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Merchandise Hostess
Walt Disney Parks and Resorts
Anaheim, CA
08.2024 - Current
- Contributed to a positive store atmosphere by maintaining a professional demeanor, engaging in friendly interactions with customers and colleagues alike.
- Utilized effective problem-solving skills when handling complex customer inquiries or addressing inventory discrepancies, ensuring swift resolutions that met both company standards and client expectations.
- Promoted brand loyalty among customers by staying informed about current trends within the industry and offering relevant product suggestions based on personal interests or style preferences.
- Participated in regular team meetings to discuss progress towards sales targets, share insights on successful selling strategies, and brainstorm ideas for continuous improvement.
- Maintained a visually appealing store environment through meticulous merchandising, organization, and display techniques.
- Utilized strong product knowledge to educate customers about features, benefits, and proper care instructions for various merchandise items.
- Managed time effectively in fast-paced retail environments, balancing multiple tasks simultaneously while remaining focused on key priorities.
- Enhanced customer experience by providing personalized merchandise recommendations based on their preferences and needs.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction with purchases.
Medical Receptionist
Loma Linda Medical Center
Loma Linda, California
01.2017 - 05.2024
- Enhanced patient satisfaction by effectively managing front desk operations and addressing inquiries in a timely manner
- Provided compassionate customer service by creating a welcoming atmosphere for patients and their families
- Kept waiting room neat and organized
- Transcribed phone messages and relayed them to the appropriate personnel
- Determined the nature and urgency of patient requests and referred patients to appropriate medical staff
- Used EPIC to maintain and record patient data and to generate reports
- Transported patients and assisted with discharge procedures
- Participated in hospital events and activities to engage patients and their families
- Transported patients between rooms, to appointments, and to testing locations
- Managed high call volumes on a multi-line phone system, directing calls to the appropriate departments while maintaining a polite and professional demeanor
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Participated in ongoing professional development opportunities to enhance job performance
- Completed administrative patient intakes with care histories, insurance information and mandated forms
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care
Advance Medical Support Assistant
Department Of Veterans Affairs
Loma Linda, California
07.2023 - 01.2024
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patients' information
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services
- Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their condition
- Managed the master calendar and scheduled appointments for multiple providers in multiple departments and specialties based on optimal patient loads and clinical availability
- Maintained professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns
- Reduced wait times for callers by effectively managing a high volume of calls without compromising the quality of service
- Achieved high satisfaction ratings through proactive one-call resolution of customer issues
Fulfillment Associate
Amazon
San Bernardino, California
09.2016 - 01.2017
- Selected and filled orders from stock to fulfill customer requests
- Followed procedures at all times for personal and team safety
- Received and reviewed new orders, located the requested merchandise, and promptly initiated processing
- Loaded packages in delivery trucks to assist with the physical delivery of products to customers
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise count
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards
- Labeled boxes, crates, and containers with accurate order information, destination, and codes to minimize shipping errors
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport
Mortgage Customer Service Representative
AppleOne Employment Services
San Bernardino, California
12.2015 - 04.2016
- Educated customers About billing, payment processing and support policies and procedures
- Followed up with customers About resolved issues to maintain high standards of customer service
- Followed through on all critical inter-departmental escalations to increase customer retention rates
- Maintained up-to-date Knowledge of products and service changes
- Advised clients on mortgage loans
- Took payments over the phone
- Multitasking between answering emails, instant messages, faxing documents and preparing documents to be mailed out
Attractions Hostess
Disneyland Resort
Anaheim, California
04.2014 - 01.2015
- Built and established positive relationships with guest, cast members and leadership team
- Assisted guest in entering and exiting rides, providing balance support and general direction
- Operated rides and attractions according to guidelines
- Delivered information and details of interest about attractions to guest
- Promoted safety of visitors and mitigated liability risks by monitoring attraction areas, enforcing rules and safety policies
- Follow posted height restrictions and denied access to attraction for guest under minimum requirements
Education
High School Diploma - undefined
Slover Mountain High School
11.2009
Skills
Medical office support
Patient records maintenance
Patient appointment management
Data entry proficiency
HIPAA compliance understanding
Teamwork and collaboration
Medical terminology understanding
Timeline
Merchandise Hostess
Walt Disney Parks and Resorts
08.2024 - Current
Advance Medical Support Assistant
Department Of Veterans Affairs
07.2023 - 01.2024
Medical Receptionist
Loma Linda Medical Center
01.2017 - 05.2024
Fulfillment Associate
Amazon
09.2016 - 01.2017
Mortgage Customer Service Representative
AppleOne Employment Services
12.2015 - 04.2016
Attractions Hostess
Disneyland Resort
04.2014 - 01.2015
High School Diploma - undefined
Slover Mountain High School